Alessi Hotel Trattoria

The location is perfect, the room was comfortable, and the staff were very polite and helpful. Highly recommend!

This hotel is a little aged and the location is around 2.5 km away from the Riva del Garda center. The receptionist was very friendly. The room was good with a comfortable mattress. Checkin and checkout very a breeze. The wifi signal was weak in our room in the second building.

Liked: This little hotel and trattoria are in the heart of the town and wonderfully genuine Italian. The staff was amazing and accommodating beyond what they needed to be. We will be back if and when we return to the area!

Disliked: We arrived late and got lost. But - this is when Nicol (spelling?) hopped in our car and took us to parking and helped us get our luggage back to the hotel. So - we loved the experience!

Liked: It was close to evetywherw

Disliked: Nıthing

Disliked: Would only recommend booking here if you want your nice lake holiday to be a stressful experience! Two hours after check-in had already opened, while we were on our way to the hotel, we received a message (outside of the official Booking.com platform) informing us that our room was no longer available and that we had been moved to a different hotel. We were given no choice in the matter and no offer of a refund. We understand that unexpected issues can happen. However, the replacement hotel was over 15 minutes away in a less desirable area, and both the toilet and air conditioning in our room barely worked. We were repeatedly told it was a "4-star hotel," but that did not reflect our experience. From what we could see, even the nicest room at the replacement hotel cost at least €75 less per night than the room we had booked at Hotel Alessi. When we made the simple request to see a receipt showing what Hotel Alessi had paid for the replacement room so we could understand the price difference, both hotels refused despite multiple requests in person and by email. They would only show us the receipt for what we had paid to Hotel Alessi. When we requested a partial refund, we were offered a small amount of cash—far less than the apparent difference in value—and were asked not to report the situation to Booking.com. That alone raised serious concerns. To make matters worse, the explanation for why our reservation was cancelled kept changing. First we were told that another guest had extended their stay. Then we were told the bathroom in our room had flooded. Finally, we were told the hotel had simply been overbooked. Overall, the entire experience felt extremely unprofessional and lacking in transparency. Whether due to poor management or something else, we were left paying for a premium hotel while being moved to a significantly cheaper and lower-quality one, with no clear explanation and no fair compensation. I would not book here again.

Liked: Everything

Disliked: Nothing

とても素敵なホテルでした。 朝食もおいしかったです。

Liked: Great breakfast options, coffee was excellent, location near attractions, restaurants, and lake. I was able to walk to my train station to hotel in 16 minutes. I would stay here again....loved the location...

Disliked: N/A