Apartur Catedral

Liked: Location is amazing, walking distance to skiing. Heating was great, warm inside in every room when it was really cold outside

Disliked: Old rooms with basic furniture. But enough for our stay

Liked: We stayed at this property before and after a hike to Refugio Frey. It’s only about a 10-minute walk to the trailhead, so the location is perfect. The staff were very kind and welcoming. The rooms are spacious, and the layout, design, and quality of the furniture really stand out. It fits my aesthetic of old-fashioned but well-made—very vintage and cozy. We will definitely be back. Breakfast (when included) was also generous.

Disliked: Nothing to dislike. Everything was great. We would have loved to stay longer.

Liked: The hotel was perfectly located within close proximity to the refusal hike that we would be doing the next day and was adjacent to a lovely local restaurant that I believe now for off-season will be closed, but we luckily caught it open still for a few days. The beds were super comfortable. They brought breakfast to our room and the staff work extremely accommodating offering for us to even use the shower facilities when we got back from her hike and they stored our baggage for us while we were away. The only concern was that we had made the booking online and were given a discounted price. We told the hotel that we were heading into the mountains and would not have Internet and this would not be able to provide payment details until checkin. They cancelled our reservation because we weren’t able to respond before our arrival. Luckily, we were able to rebook through Booking.com but if this has been during high season we may have not been able to secure another reservation. For this reason, we feel that they should not have cancelled our reservation because we have informed them that we would not be able to reach them until the evening of our check-in. That being said the staff weren’t incredibly accommodating and helpful. The view from our room was actually gorgeous and we would stay here again.

Disliked: See above

Liked: The hotel is conveniently located for skiing

Disliked: Is a bit dated

Liked: The installations are really good with nice views

Disliked: Was a little hard to find the first time then u see its easier the next time. The check in and check out hours does not make sense too late and too early for the price.

Liked: They should not be allowed on Booking.com. They don't allow cancel or refund. But worse is that they don't tell you until after you book that they want you to pay through other means not through Booking.com. So your credit card on booking doesn't pay for the hotel. They will harass you for months to send them the full value through PayPal or pix or western union. Never had this happen with booking.com before. Requested the just process the credit card, they refused. Finally we took the leap of faith and paid for half our week stay by PayPal, just to be harnessed during our midnight check-in for the rest of the week paid now before we could get in the room and sleep or even understand we already paid for 4 days yet they need the money now for the last 3 days. Made no sense and was difficult with children. Then apparently the front desk clerk that made us pay the remaining balance at 1am in the morning instead of sending a PayPal bill for the remaining balance as previously discussed. They forgot to add in tax which is different if you pay peso's or by PayPal. So the difficulty was that we exchanged for pesos and expected to pay by PayPal, instead at 1 am she forces us to use all our pesos to pay for the hotel that we already should have at least 4 nights that are paid no she wants to drain us as soon as we leave the airport and arrive at the hotel. Why couldn't they just charge the credit card the agreement amount on booking?????????????!!!??!!! The ease of credit card payment on booking is what I expected. But nope they want to dodge their own currency and taxes and so they start sending messages demanding you pay in other channels that Beni fit them and make it hard on the customer. And they will harass you at midnight. Worst staff and booking experience ever. This place should be kicked off booking.

Disliked: Rooms are Dirty and the front desk stay and management just want money before they give a service or product. That way when it's. Bad service and bad quality you already lost your money.

Liked: Location for skiing is great

Disliked: Facilities are a little old and the breakfast was not great

Liked: The location is amazing for skiing. Just a short walk from all the lifts. The room is spacious and comfortable. The only guy at the reception was very helpful and try to make us have a nice stay.

Disliked: Other than the one guy who was quite nice, my experience with this hotel’s service was not ideal. A few points: - I had a hard time contacting them before my arrival to get help figuring out transportation. Had to deal with their terrible automatic reply system for a long time until I got a response. - One day we arrived super tired and the receptionist said housekeeping couldn’t be done because we had money on the table. For security reasons or whatever. It wasn’t even that much money and I don’t really understand this excuse. But in any case, the receptionists told me they could still clean after our 30 mins nap. I was super tired but set an alarm to go down after the 30 minutes. They just said the receptionist made a mistake. No apologies or anything. The lady just said “but you’re leaving tomorrow, anyways”