Astara Hotel Balikpapan

Liked: Friendly staff, very convenient bcause downstair is the Mall, place is very comfortable & clean if u bringing your family very secured. we stay at family room, it’s wirth every penny.

Disliked: Nil

Will definitely go there again!

Liked: The Breakfast offering was delectable and provided much variety, whilst the accommodation location was quite advantageous in the sense that it is right within the Shopping Centre premises.

Disliked: The Check-In and Check-Out time were a bit problematic given our scheduled flights (i.e. arrival and departure) were earlier/later, so it was a very exhaustive wait.

came for a business trip. a clean and comfortable room with a great view in a strategic place is the best choice for rest from business trip. so, all good

Liked: Le personnel est accueillant souriant et professionnel la piscine et l Aqua Park le petit déjeuner est varié est très bon la situation géographique la vue sur la mer

Disliked: Rien

Arriving at the Lobby Hotel at the ground floor. No assistance to carry our luggage from the taxi. Until the taxi driver has to call him to assist. The Hotel reception was at Level 7. After check in, waiting for our bag takes about 20min even after I have to call the front desk asking about our bag. The front desk reception was not friendly. The room environment and condition was very disappointed. Bathroom tiles and its surrounding was dirty. The bathroom towels were very old can see the color of the bathroom towels. The bed sheet also look old. The room decoration top of the bed was full of dust and the AC filter was also full of dust. we only notice when we suddenly started to sneezing and coughing on the first night stay. Check under the bed was also full of dust, room was not properly cleaned. During 1st night stay, middle of the night on top of our room can heard noise of people moving chair on the floor as the floor was not using carpet. This last until 1am to 2am. Difficult to sleep as it was noisy. Two days was really very terrible stay and very disappointed. During check out front desk was not attending us friendly. They Look busy but they don't even ask us if we need their help. Pretending very busy and not even looking at us, until I have to jump the que as the taxi was already waiting for us to drive to Airport.

Hotelnya bersih dan lokasinya strategis

The property’s location is very convenient, making it easy to get around. The staff were exceptionally welcoming and helpful throughout the stay. Cleanliness could be improved to enhance comfort, but overall it was positive stay worth considering.