Recent guest reviews
Published by Booking.com, Agoda — shown unedited
“I will come back again for sure, i love the place, very recommended😍”
Liked: Friendly staff, very convenient bcause downstair is the Mall, place is very comfortable & clean if u bringing your family very secured. we stay at family room, it’s wirth every penny.
Disliked: Nil
Reviewed September 23, 2026 • via Booking.com
NoorBrunei Darussalam • Couple
“Excellent”
Will definitely go there again!
Reviewed August 31, 2026 • Superior Double or Twin Room with City View and Free : Entrance tickets to AQUABOOM Waterpark (2 pax), Parking Fee (1 vehicle) and other benefits • via Agoda
“Very good”
Liked: The Breakfast offering was delectable and provided much variety, whilst the accommodation location was quite advantageous in the sense that it is right within the Shopping Centre premises.
Disliked: The Check-In and Check-Out time were a bit problematic given our scheduled flights (i.e. arrival and departure) were earlier/later, so it was a very exhaustive wait.
Reviewed August 31, 2026 • via Booking.com
“Above average”
Liked: The people
Disliked: The cleanliness
Reviewed August 20, 2026 • via Booking.com
MuhammadFamily with young children
“Very good”
Liked: Close to aquaboom and biggest malls n bfast was awesome.
Disliked: Dirty ventilation. Smelly. Back of sofa dirty. Aircond froze at 2am woke us all up. Inside kettle rusty.
Reviewed August 20, 2026 • via Booking.com
“I like staying in Balaikpapan but would consider a differernt hotel due to this time around.”
Liked: The breakfast was fine, i would have liked to see freshly squeezed orange juice as concentrate juice is not what customers want to see. Coffee was great though and staff really nice.
Disliked: The room, it felt dirty and dated. the bathroom cleanliness was dissapointing, green mould at the back of the sink tap, shower cubicle Tile grout in the shower area is stained and requires deep cleaning plus stainless fixings ar corroding if cleaned properly they do not corrod. I found parts of the furniture and fixings to be either chipped, damaged and dated. There was a large ball of hair underneath the luggage rack and also it was covered in termites which is also not good as it indicates they are living and eating away at the furniture. It is a nice hotel but really needs more attention to maintenance and overall presence. The mall is lovely, clean and well kept if the hotel rooms reflected the same standards you would happily recommend to others.
Reviewed August 09, 2026 • via Booking.com
TesalonikaIndonesia • Group
“Alll gooood”
came for a business trip. a clean and comfortable room with a great view in a strategic place is the best choice for rest from business trip. so, all good
Reviewed August 04, 2026 • Superior Double or Twin Room with City View and Free : Entrance tickets to AQUABOOM Waterpark (2 pax), Parking Fee (1 vehicle) and other benefits • via Agoda
“Acceptable”
Liked: The staff were friendly
Disliked: The Room was very old, there was a lot of mould in the bathroom and it completelyflooded when you took a shower. It was very hard to sleep as it was So unbelievably noisy and light in the bedroom at night. Lights in the corridor and outside on the balcony were not able to be switched off.
Reviewed July 31, 2026 • via Booking.com
