Azora Beach Hotel

Liked: Amazing views. Great staff and always happy to help.

Disliked: It did not have a pool. And food choices were very limited. If the beach bar is open in off peak season, I would expect basic fries or sandwiches to be available me

Liked: Everything.

Liked: My experience at this hotel was extremely stressful and disappointing. I booked expecting a 4-star experience, but unfortunately, that was not what I experienced. I had booked a sea-view suite, but I was given a ground-floor room with virtually no privacy. The situation was particularly uncomfortable because the security guard repeatedly watched me whenever I tried to use the balcony. I contacted reception and asked to be moved to a higher floor, but my request was refused, despite there being vacant rooms. The service was also very poor. Staff appeared unfamiliar with the hotel’s system and procedures, and I did not feel that the staff were properly trained to deal with guests or their concerns. I ordered room service and waited for an hour without receiving any response. After everything I experienced, I decided that I did not want to spend another night there. When I raised the issue, the owner became angry and I felt that I was treated disrespectfully and humiliatingly in front of others. I then spoke to her husband, who told me that the second night would be cancelled and that I would receive my refund. I relied on that promise when making my decision to leave. The next day, when I had packed my belongings and was ready to check out and receive the refund, I was told that this was no longer possible because the cancellation supposedly had to be made that same day. This was extremely frustrating because I had only made the decision to leave based on the owner’s promise the previous day. I had also been told that if I cancelled through Booking, I would receive a refund. I followed those instructions and cancelled through Booking, only for the terms I had been promised to subsequently change. When I continued trying to resolve the issue and obtain what I had been promised, I was threatened with the police simply for insisting on resolving the matter and getting clarification about my refund.

Disliked: Extremely Disappointing Experience — Lack of Privacy, Poor Service, and Unprofessional Treatment

Liked: We had a wonderful stay at Azora Beach Hotel, and our corner apartment overlooking the beach and sea was absolutely stunning. The views were beautiful, the apartment was very comfortable, and the cleaning staff were exceptional — extremely friendly, kind and attentive. There were, however, a few things that unfortunately took away from the experience.

Disliked: When we arrived, the hotel’s front parking was full and there was nowhere obvious for us to park. We felt that the reception team could have made more effort to help us with our luggage or at least walk us to the apartment and explain how everything worked. Instead, we had to make our way back to reception ourselves to ask for help with the lights, as we were unsure how they worked. The biggest disappointment, however, was the beach cabanas. Even as hotel guests, and visiting after the main season when there were very few guests and plenty of empty cabanas, we were still expected to pay €30 per day to use one. We found this particularly disappointing, as we would have expected some consideration for hotel guests. The bar service was another area that could be improved. The staff were not particularly helpful, and we were charged different prices for the same drink on different days. For example, one day we paid 300 LEK for an iced coffee, while the following day the exact same coffee cost 400 LEK. When my husband asked for a decaffeinated coffee, he was told that “nobody asks for decaf.” We found this comment quite rude — perhaps nobody else asks for it, but we do.

Liked: The hotel is brand new and sits right on the beach, which was fantastic. Our room was very spacious, comfortable, and included a lovely balcony. The bed was extremely comfortable, the shower was great, and the staff was friendly and welcoming. Additionally, the breakfast was decent with a good variety of options

Disliked: The main issue was the motion sensors in the room. Every time someone got up during the night to use the bathroom, the sensors would trigger and turn on all the lights in the entire room, completely waking everyone up. We brought this up with the front desk, but they didn't know how to disable them. It was extremely frustrating and poorly designed, making it really hard to get a good night's sleep.

Liked: The hotel is beautiful, the staff is so sweet and helpful. The rooms are very spacious and comfortable. The breakfast was great. We will definitely come back here again.

Liked: Very nice hotel, luxurious. Rooms and views from balcony were beautiful. Service was very good. Azora beach and bar with stunning views from the morning until sunset. Perfect breakfast and good menu for dinner in the restaurant. Sea was clean and with pleasant temperarure. We wish to come back as soon as possible.

Liked: I really liked the hotel and the views

Disliked: Its far from the main town and food at the restaurant.