Recent guest reviews
Published by Agoda, Booking.com — shown unedited
nadiaUnited Arab Emirates • Family with young children
“Above average”
Super inconvenient to give a family with a baby a room in the second floor while the hotel doesn’t have an elevator or even staff members to help with the luggage. Also a false fire alarm went off while we were sleeping and caused my baby to panic and after 3 days she still wakes up crying in panic from her sleep. Plus there’s no direct shuttle bus from the airport to this branch we were waiting at the airport for 1 hour and no bus arrived and we had to take a taxi. I wouldn’t recommend this hotel if you’re traveling with kids
Reviewed September 15, 2026 • Comfort King Room • via Agoda
“Just ok”
Liked: Location is next to airport and staff were all very friendly.
Disliked: The hallways smelled like cigarette smoke despite all the non-smoking signs and my room didn’t appear to have been cleaned. Crumbs on the floor, toilet hadn’t been flushed. I was expecting basic cleanliness. I would suggest finding another hotel
Reviewed September 06, 2026 • via Booking.com
“Acceptable”
Liked: “The staff was very friendly, and I really liked the treats as well. The breakfast was perfect!”
Disliked: They booked a room for me, but unfortunately, the floor was not clean. 🤬🤬🤬🤬 They then offered us another room and a free drink at the bar, which I appreciated.
Reviewed August 23, 2026 • via Booking.com
DendieGermany • Family with young children
“Excellent”
informed them we will arrive with a new born baby and we had a baby cot in the room which was so thoughtful of them. The breakfast was amazing as well. Great value!
Reviewed August 19, 2026 • Comfort Twin Room • via Agoda
JennyFamily with young children
“Excellent”
Liked: The staff is incredibly helpful including Lamin the driver.
Reviewed August 10, 2026 • via Booking.com
ChiragUnited Kingdom • Solo traveler
“Terrible hot”
AC wasn’t working in the whole building, was very hot
Reviewed August 08, 2026 • Comfort Twin Room • via Agoda
ChristinaUnited Kingdom • Family with young children
“Last minute booking”
Our original flight to Pisa was cancelled; so we decided to go via Amsterdam. The booking process very easy. And the late arrival was seamless and staff very accommodating. A special Thank you Renata and her colleague (didn’t catch her name) for recommending our day out in Haarlem. What a surprising treat. And for organising our shuttle bus back to airport. Italy here we come
Reviewed July 18, 2026 • Comfort Twin Room • via Agoda
“Poor customer service (except from Wes). Hotel feels old, tired and not clean.”
Liked: It was next door to a tennis club.
Disliked: It is too far from the airport. It did not have a kind or friendly staff. There was no coffee or food beyond paying for an expensive over-priced buffet breakfast that was no comparison to the one served at the IBis styles.
Reviewed June 28, 2026 • via Booking.com
