Cambria Hotel New York Times Square

Liked: The location was great. The price was fair. The rooms were alright given it is the city.

Disliked: The staff, especially the Manager was super unfriendly and downright rude. We were traveling with family and had specifically requested two adjacent rooms through booking.com by communicating with the property a week before. I received a response from Cambria saying, we will definitely give you adjacent rooms, and when we landed the manager refused to acknowledge the response from her staff, and lied to us saying she is giving adjacent rooms (by number) but were actually around the corner from each other. And that was after fighting with her to not put us on different floors! We had grandparents and kids and ofcourse everyone wants to leave the kids and go out in the city under the care of grandparents, but separating the rooms with a good walk around the corner made it very difficult and inconvenient - especially after promising! Next, upon checkout, we asked to stow our bags at the front desk, and they said they only stow it on arrival and kept pointing to a notice they had printed up and placed that day! Sticking a notice the day off doesn't mean anything to customers - everyone expects to store luggage at checkout until their departure later. But instead, they sent us to walk a block in the rain and PAY to go store the luggage. Unbelievable! They should provide advance notice!

Liked: Very nice and comfortable, the location was excellent for our stay.

Disliked: When our room was cleaned we weren’t re-stocked with our coffee pods, creamer and sugar.

Liked: They charge your card several times they don’t like blacks

Liked: The staff was helpful.

Disliked: The location of the hotel was misleading. I had a meeting near 3rd avenue. However, the hotel is near to Times square. I had to walk around 1 more hour to attend my meetings. I would prefer another hotel if the location was right.

Liked: Towel change

Disliked: Nothing

Liked: I did not come down for breakfast. Breakfast was not free.

Disliked: The prices were too expensive for breakfast not to be free.

Liked: The entire staff, especially Zubayer, were absolutely wonderful, helpful, and professional. The location is very central and convenient, and the team—especially Zubayer—makes sure every need is taken care of. The room was clean, tidy, and comfortable. Highly recommended!

Liked: I really appreciate when hotel rooms have a quiet ventilation system, refrigerator and double pane windows along with high-quality bathroom fixtures, high-quality towels and a comfortable bed. This is so lacking in all but 5 star hotels. This was a great stay and would choose Cambria again.

Disliked: The lack of softness of the sheets was the only real downside.