Central Hotel Sofia

Liked: Location is very good, 5 min walk from Vitosha blv. & Serdica metro. Very friendly receptionist Clean room & hot water in shower. quite room (I asked for non - street facing room during ordering). I didn't used breakfast so I can't comment on it.

Disliked: Well... I didn't like the rug in the hallway and in the room - but can live with that..:-))

Liked: very good location near the interesting places, very good breakfast' the reception staff gave us restaurants tips a

Liked: The Staff was just great. Reception handled all my needs and understood my quick stay over. Definitely I will be back. Great location to alot of small restaurants.

Disliked: Its was only for one day. Wish I could stay longer.

We were told the check-in if after 15:00 even though on the platform is listed after 14:00. However, we were enjoying the city and we came for a check-in at 17:30 and we were surprised that our room wasn’t cleaned at all! Mistakes happen, I understand. However, the reception made a whole fiasco in front of me by calling the cleaning lady and telling her off and telling me that she made the mistake and left at 17:30 because her shift ended… Why do I need to care about that? It’s not my business. I’m a client and I just need a solution, not ex. They offered us to wait 15min while they clean the room… seriously, you clean a room for 15min??? This is absolutely unacceptable!!! And this is a 4* hotel??? They told us two times that the hotel is full and they have no rooms, however, my partner, raised his voice and said this is absolutely unacceptable and then suddenly they gave us a clean room!!!! The room they gave us was from the more expensive ones. However, if you have simply given us a room without the need of this fiasco with the cleaning lady, and without the need to lie us in front of our faces that you are fully booked, I wouldn’t have taken the time to write this negative review. You need to upgrade your standards and customer service! I’m really ashamed as I’m Bulgarian and this was the first experience of my French boyfriend in our country. And it is a 4 star hotel..: please, take a note! A client just needs a simple solution, not to listen to your 20min excuses… you literally wasted our time and we were late for an event!!! Ridiculous…

Liked: The room was okay and the bed was very comfortable.

Disliked: The mini bar was lacking beverages and also a free water according to the list provided by the hotel. I told the receptionist about this but nothing happened. The water from the toilet in one of the rooms was constantly flowing through the night.

Liked: The staff is very helpful and kind. The location is perfect. The room is big and comfortable.

Disliked: In the room -some equipment didn't work, like some of the lights, the venta in the bathroom. In the breakfast -some kinds of food were missing.

Had a very good two night stay. Convenient location, good room, helpful staff. There's a car and motorcycle parking at the basement, the cost was 11€ per night for our motorcycle.

Liked: Breakfast was included and very good.

Disliked: Couldn't open exterior window shades. Safe was locked when we checked in so didn't use.