Recent guest reviews
Published by Agoda, Booking.com — shown unedited
VincenzoUnited Kingdom • Couple
“Fantastic Place”
Everything says quality about the Clayton American Hotel, 100% Recommend and will stay in one of their hotels again in UK or Europe! A true 4 star hotel and excellent
Reviewed October 10, 2026 • Double Classic Double Room • via Agoda
“Please check the guy in the check in desk”
Liked: Every thing is lovely except what happened while checking in
Disliked: Overall, I enjoyed my stay, and everything was lovely apart from an upsetting check-in experience. I arrived on the second day of my booking because I had missed my flight. I had already sent a message informing the hotel of my delayed arrival. At check-in, the receptionist requested a €200 deposit and asked me to sign paperwork containing payment details that I believed were incorrect. I declined both and explained that I had already paid everything through Booking.com. After a stressful discussion and delay, we were finally allowed into our rooms. The following morning, the reception team confirmed that everything had already been paid and that there was no outstanding payment or issue with my booking. Although the rest of the stay was lovely, this experience caused unnecessary stress. Better communication and checking payment records before asking guests for additional payments would greatly improve the arrival experience.
Reviewed September 30, 2026 • via Booking.com
“A beautiful hotel with wonderful staff, but the early breakfast cutoff and no room service kept it from being perfect.”
Liked: Beautiful, elegant hotel with a stunning design and a very pleasant atmosphere. The room was spacious and spotless, and the housekeeping was excellent. All the staff were exceptionally polite, friendly and welcoming.
Disliked: Breakfast ends at 10:00, which is far too early. Extending it to 10:30, or ideally 11:00, would make a big difference. There is also no room service, and breakfast cannot be ordered to the room. For a 4-star hotel in the city centre at this price, this is surprising, as it is a standard service in comparable hotels. The room also had very little natural light.
Reviewed September 29, 2026 • via Booking.com
“Friendly staff and great location”
Liked: Location
Disliked: Nothing
Reviewed September 28, 2026 • via Booking.com
“Beautiful Hotel and great location”
Liked: Best hotel! Quiet, comfortable and a beautiful place!! Would stay again
Disliked: The only thing I’d say is that for the price I think breakfast should have been included in my stay.
Reviewed September 28, 2026 • via Booking.com
“Perfect location. Beautiful room with the balcony and amazing staff”
Liked: Friendly staff. Beautiful hotel
Disliked: The room needs to be cleaner (stains on the bed sheet, dirty carpet specially under the bed)
Reviewed September 27, 2026 • via Booking.com
“The hotel is very tired and in much need of need of rennovation.”
Liked: Staff were very good & friendly
Disliked: Location. Very noisy as it was at a busy junction for the tram.
Reviewed September 26, 2026 • via Booking.com
“Excellent location, fabulous staff, beautiful hotel”
Liked: Best location for Leidseplein Staff always helpful and friendly Rooms lovely Breakfast tasty
Disliked: Breakfast should run later than 10 please. At least till 10.30/11am.
Reviewed September 25, 2026 • via Booking.com
