La Clef Champs-Élysées Paris by The Crest Collection

Liked: Location

Disliked: Very disappointing for a five-star hotel. The room did not appear to have been properly checked before we arrived. A chair had a large, dirty stain that looked like urine, and we saw a mouse in the room. It is unacceptable to give guests a room in that condition. The restaurant was small, with very little food available. Even a two-star hotel should offer a better dining experience. To be fair, the hotel moved us to another room and refunded the cost of one night. I appreciate that, but it did not make up for what happened. I also requested housekeeping, yet when I returned at the end of the day, the room had still not been cleaned. This was far below the standard I expected.

Liked: MODERN AND VERY CLEAN HOTEL IN A BEAUTIFUL LOCATION OF THE PARIS

親切溫暖的前台，乾淨的房間和衛浴。一切都很完美。唯一可惜的是健身房，但不影響總體好評！

Liked: La Clef is in an amazing location, just a stone’s throw from the Champs-Élysées. It is also conveniently close to the Métro, excellent shopping and many of Paris’s main attractions.

Disliked: On the less positive side, the in-room dining service is outsourced to a third party. The menu is very limited, and even simple modifications cannot be accommodated, which is rather strange for a hotel of this standard. The minibar was also completely empty, so any soft drinks or other refreshments had to be specially requested. Unfortunately, the mattress was badly worn and felt more like a waterbed, leaving us with an uncomfortable floating sensation throughout the night. The most frustrating issue occurred before check-out, when we were suddenly locked out of our room. We returned to reception four times to have our key reactivated, but it still did not work. This was extremely inconvenient and should not happen in a hotel at this level.

Liked: Location, location, location!

Disliked: The on-site Asian restaurant was always fully booked so I didn’t get to experience it as a hotel guest.

Liked: Every thing

Disliked: The room was narrow

Liked: Clean, quiet, perfect location if you want to shop on Champs Élysée.

Disliked: Extremely Rude and Unprofessional Customer Relations Manager Very disappointing experience at La Clef Paris, particularly with one Mr. Hadi, the Customer Relations Manager. We booked an Executive Studio for three nights and extended for an additional night. At exactly 11 a.m., we were called and told we had to check out immediately and can only check back in at 3 p.m. because our room had been allocated to someone else. I explained that our extension was for exactly the same room category and questioned why we needed to pack everything, leave for four hours, and check back into an identical room. I asked to speak with Guest Relations or a manager. Hadi called back and was extremely rude and aggressive, telling me, and I quote, “You have to leave right now.” I ended the call intending to go downstairs to resolve the matter. Within three minutes, Hadi was pounding loudly on my hotel room door, raising his voice and demanding to know why I had hung up on him. The issue was not simply having to change rooms; it was the intimidating, disrespectful and completely unprofessional manner in which we were treated by someone responsible for customer relations. Absolutely unacceptable hospitality. Based on this experience, I would not recommend La Clef Paris.

Liked: from first sight you will feel comfirtable and wecloming, the hotel exceeded my expectation, their staff are top notch checking in was so fast the room's size was spacious and the bonus its location, behind the George V street and you will sleep like a baby without any disturbance.

Disliked: that we have to check out