Days Inn by Wyndham Southern Hills/ORU

I made a reservation for a twin room with two double beds and a complimentary breakfast. However, upon arriving at the hotel, I was informed that breakfast was not actually provided. I reported this issue to Agoda, but it was ultimately not resolved. After entering the room, I encountered even more troubling situations. There were black foreign substances on the pillows, found almost on every one of them. The blankets had holes and marks that appeared to be caused by cigarette burns. A dead bug was discovered in the drawer of the TV stand. The TV remote was not available in the room, so I had to request it from the front desk separately. The condition of the bathroom was even worse. Water was continuously leaking from the toilet, and the towels were excessively worn, almost as thin as paper. The towels had several stains that were either rust or blood, making it unclear. An unpleasant smell of unknown origin permeated both the room and the bathroom. There were also homeless people loitering around the hotel entrance, which made me feel uneasy during my stay. Additionally, the staff at the front desk were very unfriendly, which further increased my dissatisfaction with the hotel. In the end, I determined that a normal stay was not possible, so I had no choice but to book another accommodation and move hotels. I consulted with Agoda several times, but due to delayed responses, I had to leave the hotel without any resolution. I have stayed in several hotels during my travels, but this stay was one of the most disappointing and unpleasant experiences. In particular, the cleanliness and maintenance of the room and bathroom clearly need improvement. I hope there will be more accurate management regarding the discrepancies between the reservation conditions and the actual services provided.

Liked: Professional NiceQuiet

Disliked: No.

This guest did not leave comments about this hotel.

Liked: The staff

Disliked: The slow flushing toilet and the sink not draining good and the rust on the door

Not at all as advertised

Liked: Leak water from air-conditioned

Disliked: Not clean enough

I only booked this hotel because it was 3x-5x cheaper than other hotels; I should have paid the extra and stayed elsewhere. Run down facilities, no trash can in room, no remote in room for TV, one mostly used roll of toilet paper (one-ply), and I could keep going. Never again!

Liked: Leaving.

Disliked: DUMP. frig had rust all over. Holes in floor by a/c, paint falling off ceiling. Dead roach on door frame.. toddlers toilet. Stained sheets. This was a dive.