De Mallemoolen

Liked: Location was great, staff were awesome, tje.place was clean. Can't beat a free breakfast. It was pretty good.

Disliked: Stairs were like ladders. Post in the middle of my door. It would be OK if one is under 5'10". Bumped my head alot.

Liked: Location

Disliked: Stairs

Liked: The guy gave us directions to leave and get to our new hotel.

Disliked: While checking in the man said both rooms have toilets, but someone didn't request a shower in both meaning we messed up. That was our first interaction with the place. We paid, got our keys and were told to head to the stairs. The stairs were a nightmare-straight up and down and very narrow. We have a disabled child, and the stairs are dangerous for anyone let alone someone with a disability. We had to go single file, and barley got the luggage up. Once in the rooms, they were not clean, my husband checked the mattresses and they were stained. Both rooms had a shower, but only one had a toilet (complete opposite of what the guy said, but still not good). The room with the toilet had tissues and a sink, but no paper towels or regular hand/body towels. I didn't check the other one. That same room had a band aid on the wall and when my husband went to remove it, he saw a hole. I wiped down each room with wipes I brought. We started looking for another place to go, but because it was King's Day, we didn't know if we would find anything. We decided that we couldn't stay. Besides the danger of our child going up and down the stairs, it was just not clean. We let the man at the front desk know that we are leaving (a different man) within 30 minutes of arriving. He said he could put us downstairs, but there wouldn't be a toilet. We said no. He had us cancel the registration, I got an email stating we would be refunded, then an email saying the refund was sent through our bank. We have been home over a month, and no refund has come through. I would never recommend this place to anyone.

Liked: Nice friendly bearded guy at reception. Other guy wasn't friendly

Disliked: Leak of sink in room 10 3rd floor. Crazy stairs very dangerous and curtains don't keep light out

Disliked: Bed in my room not good.

Liked: Love this place. It is so central, with access to Centraal Station, restaurants, shops, Trams, landmarks and the staff are super nice and helpful.

Disliked: The stairs, but hey, it IS Amsterdam:)

Great location. Accommodating staff. Nice rooms but water heater don't work most of the times. No elevator.

Liked: Location only was good

Disliked: There was too many bedbugs in my rooms and my blanket as well also I make video as well also first night my let eye was swell I go there to the reception and tell there no doubt I got my money back refund but I can’t sleep over there is a rubbish service even they don’t clean the room don’t change the bedsheets or blanket. Have still video in my phone 🥹🥹🥹😭😭😭 refund is doesn’t matter right the matter is that a international tourist can explore well because can’t sleep well