Dedeman Bostanci Istanbul Hotel and Convention Center

Smelly rooms Not superior at all Small Old furniture Not good customer service at all

The Only which we liked was Breakfast..Room were not Given on the same floor as per information given in advance.. they Shut the AC from Reception.. Found Elder stuff kept in the MINIBAR Fridge like Co...d.ms. old age Bathrooms with torn Towels.. carpets very old & were not cleaned. I wont recommend for family Stay

Liked: Comfortable clean room, big shower, big windows with pretty city and islands view, nice helpful stuff.

Disliked: The location makes the stay pretty noisy, hard to sleep- sirens, call for prayer, traffic. The air conditioner was hardly working and shutting off on its own, I was very hot in a room, same in the gym - very hot, no air conditioner ( I stayed in September). I also had stuff knocking on my door when I had Do not disturb sign on - turned out they needed a different room. TV doesn’t have a single international channel.

Liked: Room was clean pleasant and comfortable some breakfast was nice staff was kind

Disliked: My booking was included for spa and hotel using facilities was all included but unfortunately when we arrived and wanted to swim the lady at the spa section was very rude and she wasn’t even able to speak with respect which I found very disrespectful and rude she wasn’t even doing a eye contact with me and said that I need to pay additional fees to use the swimming section 200 turkish lira for each individual to be able to use the facilities I was shocked as they never stated about exra charges which I believe it’s a scam so make sure if anyone chooses this resort that they will be requested to pay extra fees to use the hotel pool unfortunately they are doing a fake advertisement, most hotels don’t require extra surprise charges it’s a shame they do this and I will not recommend this hotel if you want to use facilities 😔

From a travel perspective the location is a bit awkward, but there is public transport so it’s not bad. That said, the area is a little inconvenient for finding places to eat or do things nearby. The hotel itself is very nice. The staff were friendly and the facilities were comfortable. However, even though I was staying overnight, parking was not free.

I was very satisfied with my stay, especially considering the value for money. I arrived at the hotel very early in the morning due to an early flight, and the reception team kindly offered me an early check-in subject to availability. As I had an important business meeting later that day, being able to access my room early and get some rest made a significant difference. I truly appreciated this thoughtful gesture. The hotel’s proximity to the metro is a major advantage, especially for getting around Istanbul and travelling to and from Sabiha Gökçen Airport. However, the immediate surroundings of the hotel offer relatively limited options within comfortable walking distance, so guests looking for restaurants, cafés, shopping or places to explore on foot may find the location somewhat less convenient. There are, however, a couple of areas that could be improved. For a five-star hotel, I found the breakfast buffet somewhat limited in terms of variety and overall selection. A more extensive offering would better match the standard and positioning of the hotel. I also initially experienced a rather reserved response when I asked whether I could have breakfast on the morning of my early arrival. After I shared my disappointment, the Guest Relations Manager personally contacted me, kindly invited me to breakfast and handled the situation in a very professional and solution-oriented manner. I greatly appreciated this follow-up. It would simply have been even better if the same level of hospitality had been reflected in the initial interaction. Overall, I was pleased with the room, comfort and value for money. The flexibility with the early check-in and the attentive follow-up from Guest Relations were particularly appreciated. For business travellers in particular, the combination of comfortable rooms, good metro access and competitive pricing makes it a practical choice. With some improvements to the breakfast experience and consistency in guest service, the hotel could offer an even stronger five-star experience.

Perfect all around

Liked: Very nice room

Disliked: A little bit far from galata tower but public transport operates very well