DoubleTree by Hilton Hotel San Antonio Downtown

Liked: Location, size of rooms, reception staff

Disliked: Breakfast staff, all talking in the kitchen whilst I waited to be seated and served, had to go and ask for cutlery and coffee for the breakfast buffet. Bar virtually never open during the whole stay. Parking charge for hotel guests

Liked: Proximity was excellent and room was clean and decent for price.

Disliked: One of the elevators was not working. Parking pricing not necessary.

Disliked: Very Disappointing Experience at Hilton DoubleTree As someone who has always chosen Hilton hotels and trusted the brand, I am extremely disappointed with the experience we had this weekend. As soon as we stepped off the elevator onto our floor, we were hit with an old, musty smell. When we entered our room, the odor became even stronger, and the room smelled heavily of mildew. I immediately went downstairs to ask for Lysol or disinfectant spray, but I was told they didn't have any and that there was an H-E-B down the street. When we returned to the room, the odor was even worse. At that point, we no longer felt comfortable staying there, so we went downstairs to check out and request a refund. The manager suggested moving us to another room, but the front desk employee advised that no other rooms were available. I requested a full refund and explained that we had only been there for approximately 20 minutes, including the check-in process. Despite the condition of the room and the fact that we chose not to stay because of the odor, I was told that a full refund would not be given and that I would still have to pay for the first night. This was completely unacceptable. We were miles away from home in Texas, with our weekend plans disrupted and no accommodations secured. We did not leave because we simply changed our minds. We left because the condition of the room made us uncomfortable, and the hotel could not provide an alternative room. What disappointed me most was the lack of customer service and resolution. Mistakes and room issues can happen, but how a hotel handles those issues says a lot about its commitment to its guests. After years of staying at Hilton properties, I never expected to be treated this way. Customer service should mean more than checking someone in and collecting payment. It should mean listening to guests, addressing legitimate concerns, and working toward a fair solution.

Liked: The location, friendly staff

Disliked: Felt a little stuffy, a little drab

Liked: loaction and car park accessibility.

Disliked: noisy, one of elevator was not working poor breakfast.old fashioned dressed hotel.room smelling bad.

Liked: Service from the staff

Disliked: Need a new shower head

Liked: It was nice hotel. Easy access to downtown.

Disliked: The beds were like slerpung in a taco and hurt my back. The parking was 30.00 dollars a night. Which is stupid, parking should be park of the stay. What do you think people coming to a hotel walked. Come on!

Liked: Other place was close for dinner, bar and as close the next night very limited breakfast

Disliked: I got charged for 2 nights on the same night. I was charged for a no show e but I was there in a room. I could not get a my deposited refunded to me. Every one I spoke to were very rude. I had to wait a week to speak to a manager because they wouldn’t be in u til Friday. I was promised a full refund d of $129.00 but in the end got only $54.00. The lady was very rude to me.