DoubleTree by Hilton Nice Centre Iconic

Liked: Nice hotel of nice, thanks to all the staffs that made our trip a better and unforgettable one

Disliked: We couldn’t see our mineral water the next day in our hotel🥹

Liked: Smart shower design

Disliked: The swimming pool in the photos before booking looked an average size swimming pool. This was disappointingly misleading as it was only a small rectangle filled with water as a feature and not possible to swim in it or sunbathe by it. The room was very overpriced compared to others in similar City Centre location

Liked: ⭐⭐⭐⭐⭐ Wonderful Stay in Nice! I had a fantastic stay at DoubleTree by Hilton in Nice. The location was excellent and made it very convenient to get around and enjoy the city. I thoroughly enjoyed my stay and would definitely stay here again when I return to Nice! ❤️🇫🇷 My room was very clean, comfortable, and well maintained, which made the stay even more enjoyable. The staff were wonderful throughout my visit — friendly, professional, and always happy to help. They also gave clear and helpful instructions whenever I needed information or directions. A very special shoutout to JB and Yan from the Concierge team! 🌟 They were always incredibly helpful whenever I needed assistance and went out of their way to make things easier for me. Their warm and attentive service really stood out. Highly recommended!

Disliked: Nothing

Liked: Proximity to the train station. Great breakfast choice. Lovely staff. Nice big room and a comfy bed.

Disliked: The rooftop pool was much smaller than we anticipated, but nice to sit in to cool off.

Liked: Lovely hotel and helpful staff

Disliked: Nothing

Liked: Rooms are fine, clean; location is right next to the train station if you arrive/ depart by train

Disliked: Even if rooms are nice and the location is convenient, the stay can be ruined by bad service staff and unprofessional manager (named Marion). During the 1st morning when I went for breakfast (included in price for all nights), I got a bad service when a waitress just disappeared for ~20min, didn't apologize for her delay (I was in a rush), argued, and make a snarky face. I walked out of the restaurant and immediately brought this up to the front desk with the demand to be refunded the cost of hot breakfast for all nights since I would not go back to their restaurant after such bad service. Initially, they agreed with me and were looking into the refund for a breakfast portion of the bill. Then, they said they couldn't do it because I booked via Booking.com and not via Hilton directly but they would refund for the customers who booked via Hilton app.I asked to speak to a manager. I relayed the situation to her and she agreed they would immediately refund had the booking been make via Hilton. So, the customer is right and the refund should be made and now it's a matter of bureaucracy. I was told to contact Booking.com, so that Booking.com would reach out to this hotel, and then Booking.com representative would speak to a manager regarding my request and only then hotel issues the refund to Booking.com and then I get it from them. However, as my conversion about this step-by-step process with that manager (Marion) went on and I asked what she's going to say when Booking.com calls her and that I need her commitment for my refund, she stated giving one generic vague phrase after another. She even took my words when I was complaining about the situation, twisted them, and used them against me with the (unspoken but clear) intent not to issue a refund. What a shameless backtracking in front of the customer. Unprofessional.

Liked: Location

Disliked: Service

Liked: As Americans we loved this place. Big rooms, perfect AC. Outstanding location