Recent guest reviews
Published by Agoda, Priceline.com, Booking.com — shown unedited
“Buen descanso”
Hotel para relajarse, buena atención. Habitación amplia Cómoda y limpia Los alimentos y bebeifas son de primera calidad
Reviewed October 24, 2026 • Junior Suite Tropical View King • via Agoda
“Acceptable”
Liked: All inclusive
Disliked: Buffet - food wasn’t good. Employees wouldn’t even acknowledge us when we walked to the bars and took like 3 other people’s orders who arrived after us.
Reviewed October 15, 2026 • via Priceline.com
“My stay was ok just was very far from the action”
Liked: Security was on point very safe
Disliked: The Food was horrible
Reviewed October 07, 2026 • via Booking.com
MarkFamily with young children
“Overall we had a nice stay but the quality and selection of food needs improvement.”
Liked: The room was nice, good size, and clean. The offered entertainment for kids was good as well. Check-in process for VIP bundle was smooth.
Disliked: Some parts of the building and facilities, e.g. the pool area, were a little bit aged and need to be refurbished. The food options were limited and the quality and selection of the buffet could have been better. We have stayed twice in the Dreams resort in Costa Rica (recently taken over by Marriott Hotels) which was far better (restaurants, food, service, and facilities).
Reviewed September 21, 2026 • via Booking.com
GenineUnited States • Couple
“Decent hotel”
The rooms are nice at the hotel and La Pergola restaurant was delicious. However it’s not a true “All inclusive “ when it comes to drinks, one of their two a-la-Carte restaurants was closed for dinner the entire week, the breakfast was the same each day at the buffet restaurant, and the pool closes before sunset.
Reviewed September 06, 2026 • Preferred Club 1 bedroom Ocean View King Suite • via Agoda
IeshaFamily with young children
“They’re all racist”
Liked: Terrible
Disliked: Room staff food Police was called to have me removed because of my complaints I made I spent 1 night/day there I need a refund
Reviewed August 31, 2026 • via Booking.com
JuanFamily with young children
“Nice place to rest specially for families. Good value for money”
Liked: Very comfortable rooms, big bed, amazing mattress and bathroom. Staff was very kind specially at the reception and for room service. Nice pool, lots of activities and a short walk from the beach. Would recommend specially for families with kids. 4-10. The seaside grill restaurant is by far the best, with portofino being second.
Disliked: I stayed from Thursday to Monday. Service was amazing first two days, third day when more people arrived quality dropped exponentially specially on the pool bar and room service. I had to wait more than 40 minutes for a drink to be delivered and more than once, even when there were people serving, I had to go and ask again for food and beverages. The little kids pool was dirty, filled with sand. Even when recently opened it looked like it wasn't cleaned from the day before compared with the bigger pools. After 3 days it was very rough due to sand. Not nice. Food was average most days with only one day the buffet being amazing. Food was something I read was amazing and it wasn't so expectations, at least regarding the buffet, were not met.
Reviewed August 18, 2026 • via Booking.com
“Acceptable”
Liked: Location
Disliked: Everything from food, cleaning, linen, entertainment to horrible customer service!!
Reviewed August 13, 2026 • via Booking.com
