Recent guest reviews
Published by Agoda, Booking.com — shown unedited
“Nothing special but have a decent stay”
Good value for the price, and the location is convenient, walking distance to Queens bay mall, restaurant & convenience store. Breakfast was above average with a decent spread, and the facilities are well maintained — all solid mid-to-upper range. Nothing fancy, but reliable and comfortable. Would stay again.
Reviewed November 01, 2026 • Deluxe • via Agoda
“Location”
Great locations, nearby a lot of shops and just next to the Queensbay Mall
Reviewed October 29, 2026 • Deluxe • via Agoda
“Good experience. Will book again”
Liked: Location
Disliked: Water temperature inconsistent
Reviewed October 26, 2026 • via Booking.com
“Good experience. Will book again”
Liked: Location.
Disliked: The water of the shower is inconsistent
Reviewed October 26, 2026 • via Booking.com
ClarenceSingapore • Solo traveler
“Hotel with good location and value”
Hotel with clean room and good location as it is just 20 mins from airport. Breakfast is acceptable probably it would be better if staff can replenish the food and fruits faster. There is a huge mall just few mins walk away.
Reviewed October 25, 2026 • Deluxe • via Agoda
주민경South Korea • Family with young children
“WORST NIGHTMARE. Severe Security Breach, Zero Soundproofing & Malicious Staff. (1 star is too generous)”
I rarely leave negative reviews, but this hotel completely ruined our family trip. Giving 1 star is an overstatement; it deserves zero. 1. Check-in Disaster: We prepaid the entire stay, yet the receptionist ignored our booking record and demanded payment again. Our prior request for twin beds was completely ignored without any explanation. 2. First Room - Uninhabitable Noise: The first room was directly facing the highway. The traffic roar made it physically impossible to sleep, especially with our child. 3. Incompetent & Rude Staff (Afternoon Shift): I requested a room change in the morning and gave the staff my return time. However, nothing was prepared when we returned. The middle-aged (senior) female receptionist on duty during the afternoon shift showed absolutely zero apology, pretended to know nothing about the handover, and treated us with extreme rudeness and condescension. It was the most unprofessional attitude I have ever encountered in hospitality. 4. Critical Security Breach & Retaliation (Connecting Room): After arguing, they assigned us a new room. Shockingly, the connecting door to the adjacent room was completely UNLOCKED. A stranger could have walked into our room at any moment. 5. Zero Soundproofing (Connecting Door): To make matters worse, this connecting door is just a thin wooden door. Guests checked in next door, and we could hear every single word of their conversation as if they were in the same room. It feels as though the hotel maliciously gave us this unlivable room to punish us for complaining. 6. Structural Soundproofing Disaster (Front Doors): The main room doors are also made of flimsy wood instead of heavy acoustic doors. Every time a neighboring door slams on this floor, it sounds like an explosion inside your room. Hallway footsteps and chatter echo straight through, and you can hear private conversations from every room just by walking down the corridor. Zero privacy, zero sound insulation throughout the entire property. A hotel that neglects basic guest safety, privacy, and sleep should not be in business. If you are traveling with family or children, STAY AWAY AT ALL COSTS.
Reviewed October 24, 2026 • Deluxe • via Agoda
“Nice hotel”
The hotel is clean, nice, facilities is good, staff is nice and helpful. Nearby mall. Recommended.
Reviewed October 24, 2026 • Deluxe • via Agoda
JannatulMalaysia • Family with young children
“Exceptional”
Sngt best n berbaloi.
Reviewed October 18, 2026 • Soho Duplex • via Agoda
