Recent guest reviews
Published by Booking.com, Priceline.com — shown unedited
DeFamily with young children
“It was great will go back next year in how much I loved it”
Liked: Very clean the staff was very friendly
Disliked: Enjoyed it very much it’s my third year
Reviewed October 13, 2026 • via Booking.com
“Decent stay”
Liked: Location
Disliked: Our bathroom was dirty, mainly the shower. Had to wait to long for room service to bring us pillows and sheets that we’re missing for the sofa sleeper.
Reviewed September 28, 2026 • via Booking.com
“Very good”
Liked: We were given free parking due to the fact that the elevators in the parking garage were out of order. Also given 2 free adult beverages, but only during 5-7pm.
Disliked: Many renovations that were not communicated on the website before booking or even after the booking. For a weekend stay, it was fine. If i had booked this venue for business purposes, I would have been embarrassed of the lobby, bar area and parking.
Reviewed September 23, 2026 • via Priceline.com
“Rude supervisor (Amanda)”
Liked: Breakfast
Disliked: Cockroach in bathroom. Amanda the supervisor. Rude person and should not be in the hospitality industry
Reviewed September 21, 2026 • via Booking.com
“Acceptable”
Liked: Staff did address issues immediately
Disliked: Broken thermostat and lamp, Luke warm shower. Water was turned off without notice so the toilets wouldn't flush. Elevators were broken and you had to park on the 3rd floor or higher in the garage.
Reviewed September 18, 2026 • via Booking.com
“Excellent”
Liked: Location x3. Clean place close to everything we needed.
Disliked: I was hoping as a Genius member we'd get downtown city views!
Reviewed September 14, 2026 • via Booking.com
“Will rethink staying at an Embassy Suites again.”
Liked: Lobby area was nice
Disliked: We waited an hour and half to get into our room which should have been ready at 4:00. Wasn't ready until 5:30. Very frustrating and there was NO manager onsite on 9/6/26!! Very poor decision on the managing dept not to have at least one manager on site. Multiple rooms were not ready by 4:00 and multiple rooms were not ready until 5:30ish. Trust me, all of us guests were upset and frustrated. Our room was clean and nice, however, the shower was old and looked like there was mold growing in it. We didn't even use it because it was so gross looking. The bedroom either smelled like pet urine or mold. Even the pillows smelled gross. I'm a Gold Hilton Honor member and always try & stay at a Hilton. Hilton needs to step up their game.
Reviewed September 08, 2026 • via Booking.com
DerikFamily with young children
“Exceptional”
Liked: We love it 😊
Disliked: Just the construction areas
Reviewed September 04, 2026 • via Booking.com
