Embassy Suites by Hilton Phoenix Tempe

Liked: We like the location because it was easily accessible. However, there aren’t very many restaurants around the area and you have to travel long distances to eat anywhere nice.

Disliked: We stop person was really busy who was responsible checking in guests. Another person assisted us, but she was very rude. It kind of set the tone for us not to be very welcomed to this hotel. It kept us from taking part in different things that they had going on.

Liked: Clean and pleasant appearance

Disliked: Too close to the freeway

We were in town for a family reunion and chose to stay at Embassy because of its well known brand and the hot breakfast with omelets. The breakfast was spot on everyday and so was the room refreshing. They made our beds everyday like when you are on a cruise! I hadn’t seen that in hotels in decades. The staff was great. Doris was always a pleasure and checked on us every time she saw us. Diane at the bar was also great. She was patient with me and all my indecisiveness when it came to my drinks. The only negative thing I would have to say about this hotel is that it is an outdoor access hotel. Most traditional Embassy Hotels are indoor access with a beautiful atrium. This is the second Embassy in the Phoenix area that we have seen like this. We deduced that this was a previous hotel brand that Hilton bought and rebranded as Embassy. I think more detail and updating need to take place in more than just the lobby and breakfast areas because those alone gave Embassy 10 outta 10. The rooms are a bit dated and could use some small fixes like changing out the old doors with more modern ones. Also, some larger updates like changing out the bath fixtures for more walk in showers and updated tubs. As well as insuring there is adequate quality seating for the balconies. Our room had one white plastic patio chair and one wrought iron chair and the patio was stained and had not been cleaned in a while. I would have liked to sit out there and relax but it did not feel clean to me. I hope that fixing these items are the plan for the future for this hotel because it has the potential to be a true 10 out of 10 by doing so.

Liked: Friendly staff!

Disliked: The seating at the bar and restaurant are outdated, time for new furniture.

Liked: It was close to the venue.

Disliked: The rooms were a little run down and the proximity of our room to the freeway made it loud.

Liked: Staff was very friendly and welcoming.

Disliked: Nothing.

Liked: The comfort and accessibility

Disliked: Our carpet rm 391 had stains on the rug as you enter. Plus the restroom had a leaking bath faucet and my wife said she smelled mold in restroom. You may want to verify

Liked: Location was great as were ALL of the employers I encountered