Recent guest reviews
Published by Booking.com, Agoda — shown unedited
“Exceptional”
Liked: Location, service, breakfast
Reviewed October 09, 2026 • via Booking.com
MyunghyunSouth Korea • Couple
“Best Location, Best Service”
The hotel is right in the middle of downtown, so the service is definitely good. I would like to thank Phyu and the food and beverage service, the quality of the food was good, and I also appreciate Jeyhab and Nabat at the reception. The pool management is clean and nice as well. I will definitely stay again if I get the chance.
Reviewed October 08, 2026 • Deluxe Downtown View Room • via Agoda
“Overall it was a pleasant stay”
Liked: The environment and rastaurantsn
Disliked: Some smoking area need to place
Reviewed October 04, 2026 • via Booking.com
“Exceptional”
Liked: Special thanks to ferdie he is so kind and helpful
Reviewed September 26, 2026 • via Booking.com
“Very disappointing and frustrating experience with the handling of our booking changes and refund.”
Liked: Very disappointing and frustrating experience with the handling of our booking changes and refund. We have followed up multiple times, but no one has been able to properly assist us or provide a clear response. Until now, our refund has still not been processed, and the matter keeps being prolonged. The most frustrating part is that Booking.com and Address Hotel keep referring us back to each other. Booking.com says they are waiting for confirmation from the hotel, while the hotel says they have already responded to Booking.com. As customers, we should not have to keep going back and forth between both parties just to get our refund resolved. For a hotel of this standard, we expected much better communication, coordination, and customer service. We simply want someone to take ownership of the issue and process our refund without further delay. I hope the management will look into this and improve the way booking modifications and refunds are handled.
Disliked: Very disappointing and frustrating experience with the handling of our booking changes and refund. We have followed up multiple times, but no one has been able to properly assist us or provide a clear response. Until now, our refund has still not been processed, and the matter keeps being prolonged. The most frustrating part is that Booking.com and Address Hotel keep referring us back to each other. Booking.com says they are waiting for confirmation from the hotel, while the hotel says they have already responded to Booking.com. As customers, we should not have to keep going back and forth between both parties just to get our refund resolved. For a hotel of this standard, we expected much better communication, coordination, and customer service. We simply want someone to take ownership of the issue and process our refund without further delay. I hope the management will look into this and improve the way booking modifications and refunds are handled.
Reviewed September 21, 2026 • via Booking.com
MonaUnited Arab Emirates • Couple
“Exceptional”
Everything was so memorable, and staying at this hotel was truly a dream come true, as it had been on my wish list for a long time. Thank you for giving me the opportunity to experience such a wonderful stay. I truly hope to come back and stay here again. A special thanks to Mr. Fredy, who assisted me with my luggage. He was extremely helpful, professional, and kind. Thank you to the entire team for making my stay so special and memorable.
Reviewed September 19, 2026 • Deluxe Downtown View Room • via Agoda
“Exceptional”
Liked: Service, location, facilities, food and staff are top quality. Aromal from the front desk welcomed us with a smile and a room upgrade. We will definetly stay here again:)
Disliked: Nothing.
Reviewed September 19, 2026 • via Booking.com
“Exceptional”
Liked: everthing
Disliked: Nothing
Reviewed September 02, 2026 • via Booking.com
