Ciragan Palace Kempinski Istanbul Hotel

Liked: Beautiful location right on the Bosphorus, offering breathtaking views and a peaceful atmosphere. The property is very clean and well-maintained. Breakfast was delicious, with a lovely selection of food and a stunning view of the Bosphorus. A wonderful place to relax and enjoy the beauty of Istanbul. Highly recommended! ❤️🌷

Disliked: We emailed the hotel several times requesting early check-in due to our flight arrival time. However, upon arrival, the staff simply kept repeating that check-in was at 2 PM, without offering any assistance or understanding. We understand hotel policies, but a more welcoming, helpful, and accommodating attitude would have made a big difference.

Liked: Outstanding service that went above and beyond. The room was incredible with gorgeous views, super comfortable bed, pillow menu, special attention and treats brought by the staff including night turn down. Best stay of our entire trip! We should have just stayed there the entire time! I didn't want to leave.

Liked: Beautiful hotel with fabulous views. Breakfast outstanding. Great room.

Disliked: If you need to see the tourist attractions in the old city the traffic is horrendous so you take close to an hour to travel a few miles. So location not good to see Istanbul's attractions. Ruya restaurant disappointing in quality and service. I paid over $80 for a fish and it was overpowered by sauce.

Liked: Amazing view and location

Disliked: None

Excellent thorough out top class recommend to my friends and families

Liked: Location View Design

Disliked: Size of the room is not compatible by the given information in the time of reservation The view to the Bosporus is very partial whereas in the given information in the time of reservation you are given the impression that the room has a full view of the Bosporus. With the same price, I would have preferred another hotel.

Liked: Sraff was kind

Disliked: Unfortunately, our stay at Çırağan Palace Kempinski was extremely disappointing, especially considering the hotel’s reputation and exceptionally high prices. First, I want to emphasize that the individual staff members we encountered were generally very kind and pleasant. Our frustration was with the overall service and the way the hotel is managed. Service was consistently and surprisingly slow for a property of this caliber. Food was one of the biggest problems during our stay. Several of the hotel’s restaurants were closed, while the in-room dining menu was extremely limited, basic, and uninspired, despite the very high prices. On several evenings, we genuinely struggled to find anything to eat. What made this particularly frustrating was our experience with one of the restaurants that was open. We were told that it was “fine dining” and were refused entry based on the dress code, despite being perfectly well dressed. We explained that we were hotel guests, simply wanted to have dinner, and had very limited alternatives because other restaurants were closed. Rather than trying to accommodate us or offer a reasonable solution, we were essentially told to return to our room. Even when we explained that the room-service options were inadequate and that we simply wanted something to eat, there was no effort to help. What was even more surprising was seeing other guests dining inside whose clothing appeared considerably more casual than ours. The inconsistency was impossible not to notice and left us feeling that the rules were not being applied equally. At a true five-star luxury hotel, a guest should never have to argue simply to find somewhere to eat. If several restaurants are closed and the hotel chooses to enforce a strict dress code at the remaining restaurant, then there should at least be a proper alternative available to hotel guests.

Liked: Everything was amazing

Disliked: Nothing