Recent guest reviews
Published by Booking.com, Priceline.com, Agoda — shown unedited
“Very, very accommodating and I definitely will visit this location again and will recommend it.”
Liked: Very clean and plenty of selection of items to make it a full meal, servers and cooks very friendly and polite.
Reviewed October 02, 2026 • via Booking.com
lopezFamily with young children
“Great place to stay. We felt safe and comfortable.”
Liked: Staff were pleasant, friendly, helpful. Coffee and sweet bread left out in the lobby every morning was a plus! Thank you.
Disliked: The pool was small.
Reviewed July 30, 2026 • via Booking.com
“Acceptable”
Disliked: My room had a terrible odor so i asked for another one and that one also had a smell. So they brought a deodorant. The rugs are dirty and smelly.
Reviewed July 29, 2026 • via Booking.com
“Exceptional”
Liked: Everything was great!
Disliked: The AC lower just to 24 degrees Celsius, wasn’t enough for us.
Reviewed July 13, 2026 • via Priceline.com
“Excellent customer service.”
Liked: Everyone really kind and helpful.
Disliked: Every thing was good.
Reviewed July 02, 2026 • via Booking.com
JeSsMexico • Family with young children
“Four Point”
Las camas súper confortables, nos quedamos por la alberca pero es súper pequeña, solo para relajarte no se puede nadar. TEN CUIDADO si compras en Agoda ya que no te hacen válido las personas de la reservación tienes que pagar personas adicionales en habitación
Reviewed June 23, 2026 • Traditional, Guest room, 2 Queen, Volcano view, City view • via Agoda
“A nice hotel just some flaws”
Liked: Location was perfect for a family party, modern hotel We never had the breakfast but we had dinner there,the prices were usual hotel priced 220 for a burger 60 pesos for a beer.,It's a very nice looking restaurant.
Disliked: TV in the room wasn't working, so we used our tablets instead. Pool was meant to be open at six am, we turned up at 7 am to find doors locked and the cover still over the pool.
Reviewed June 15, 2026 • via Booking.com
TMJ79Family with young children
“Excellent”
Liked: The hotel is very clean and the room is spacious. I loved the heated pool and the gym is ok. I would suggest a trip to Antigua Taqueria La Oriental to try taco arabe and taco oriental.
Disliked: A bit far from the historic centre (around 40min walk). There is not much to do in the neighbourhood.
Reviewed January 23, 2026 • via Booking.com
