Recent guest reviews
Published by Agoda, Booking.com — shown unedited
KyungmiSouth Korea • Family with young children
“A comfortable and friendly hotel.”
The facilities are clean, and the bedding is comfortable. You can also participate in GX at the fitness facility. There is also a sauna. The swimming pool was smaller than expected, which was disappointing. The staff were very friendly. It would be nice to join the free tours offered by the hotel. The breakfast is also excellent.
Reviewed October 14, 2026 • Classic, Guest room, 2 Double • via Agoda
GustavoFamily with young children
“Excellent luxury hotel centrally located in Singapore”
Liked: Beautiful rooms, attentive staff and amazing breakfast
Disliked: Nothing
Reviewed October 02, 2026 • via Booking.com
“Nice. WIll be back.”
Good place
Reviewed October 01, 2026 • Classic, Guest room, 1 King • via Agoda
“Good but lacking finesse”
Liked: The location. Being connected to Bugis Junction and Bugis+ is huge. MRT access is a big win. Staff are friendly. Decent breakfast.
Disliked: The property is a little dated. Water pressure isn't the best. We had an AC hiccup. The aircon did not like adhering to the thermostat and the compressor was weak. It was either turn it down and freeze or turn it up a little and sweat. Also we got 2 hair shampoos in the shower and no shower gel. They fixed it once I called them. The management seems a little overwhelmed since the ownership/management change.
Reviewed September 11, 2026 • via Booking.com
“Quick Weekend Trip”
Great location, excellent staff, definitely worth a return trip
Reviewed September 06, 2026 • Junior Suite, 1 King • via Agoda
“Very good hotel”
Liked: Very clean. Nice beds. Friendly staff. Breakfast buffett with good variety and nice.
Reviewed August 17, 2026 • via Booking.com
“NDP Staycation”
Great Stay, Parents enjoyed very much! Thank you
Reviewed August 17, 2026 • Junior Suite, 2 Double • via Agoda
PARVEENOman • Family with young children
“Feedback Regarding Late Checkout Experience”
We had a wonderful experience at your property and would gladly recommend it to our friends. However, I would like to bring one incident to your attention. At check-in, we requested a late checkout at 2:00 p.m. for both rooms, which the front office confirmed. On our final day, before going out, we approached the front desk to reconfirm the timing. Unfortunately, Mr. ***was uncooperative and spoke to us rudely. He instructed us to vacate one room by 12:00 p.m., so we had to return immediately, finish packing, and move everything into the other room. As a result, we had to cancel our planned outing. Later, when we returned to the front desk, Mr. ***was extremely courteous and kindly extended the checkout time to 2:00 p.m. for both rooms, as originally agreed. Apart from this incident, all the other front-office staff were very friendly and helpful throughout our stay. I request that you please address this matter with Mr. ***so that other guests do not have a similar experience. Thank you, and we hope to visit again. Kind regards,
Reviewed August 15, 2026 • Classic, Guest room, 2 Double • via Agoda