Recent guest reviews
Published by Booking.com, Agoda — shown unedited
“My experience at this property was absolutely miserable, from the horrendous customer service, eerie atmosphere, poor lo”
Liked: Nothing.
Disliked: Absolutely nothing. There was not a single redeeming quality about this property. From the moment I arrived, the entire experience was disappointing, uncomfortable, and unpleasant. First, the customer service was absolutely horrendous. The level of hospitality was severely lacking, and I genuinely questioned whether guest satisfaction was even a priority. The property itself had a strange, eerie, and unsettling atmosphere. The overall appearance and layout felt uninviting, poorly maintained, and completely devoid of warmth or character. The location was equally disappointing, as I did not find it particularly appealing or convenient. Another ridiculous issue was the complete lack of air conditioning in the lobby. In such a warm climate, providing a comfortable, climate-controlled common area should be a basic hospitality standard. Instead, the hotel kept its doors wide open, allowing mosquitoes to enter freely and bite guests. It is absurd that paying customers should have to deal with insects simply while spending time in the lobby. Perhaps the most unacceptable part of the stay was the hotel’s complete failure to notify guests about a massive religious procession taking place directly outside the property. From approximately 2:00 a.m. until 11:00 a.m., crowds marched through the streets with continuous drumming and loud activities, making it virtually impossible to sleep. To be clear, my frustration is not with the religious celebration itself, but with the hotel’s complete lack of transparency. There was absolutely no advance notification during booking or before arrival that such a significant overnight disturbance would occur. Interestingly, the hotel was offering discounted rates during this period, which I now understand much better. Whether the discount was directly related to the event or not, the timing certainly raises questions. Had I been informed beforehand, I would have made a completely different booking decision.
Reviewed October 17, 2026 • via Booking.com
“Clean and quiet”
Liked: I like the clean and very comfortable
Disliked: The parking for the uber or taxy is not safe.
Reviewed September 26, 2026 • via Booking.com
“Exceptional”
Liked: Everything
Reviewed September 19, 2026 • via Booking.com
“Very good”
Liked: Everything was exceptional, especially the staff
Disliked: Nothing they did wrong. It is just my personal needs i need a full Concierge services and a restaurant on location that can cater to my specific. Dietary needs. But I will recommend them to my associates. Place is spectacular
Reviewed August 08, 2026 • via Booking.com
“Very pleasant”
Liked: Staff were very friendly and helpful. Price was a good deal. Generally very clean, rooms well appointed and valet parking was nice.
Disliked: Would like more onsite food options but for the short time we were there it was fine, and there are many local (walking distance) options.
Reviewed July 23, 2026 • via Booking.com
“Exceptional”
Liked: Everything was excellent
Reviewed July 22, 2026 • via Booking.com
JuanMexico • Solo traveler
“Me acomo muy bien para mi persona”
Jubilación y precio y calidad magníficas
Reviewed July 17, 2026 • Deluxe King Room • via Agoda
“Great hotel for the price”
Liked: Perfect location
Reviewed July 16, 2026 • via Booking.com