Golden Tulip Warszawa Centrum

Liked: Nothing

Disliked: I would like to draw the hotel management's attention to the level of customer focus and the speed at which the reception staff resolve issues. In many years of traveling, this is the first hotel where I was truly shocked by the staff's slowness and lack of customer orientation. Main issues: Rooms were not ready for check-in. Although the website lists them as ready for arrival, guests had to wait about an hour early in the morning for housekeeping to prepare their room. Slow handling of simple requests. A request for a vase for flowers took 1.5 hours to fulfill, and by then the flowers had already wilted. Unfriendly communication style from the reception staff. I recommend that management conduct a performance assessment of the reception staff to determine whether they are suited to their positions, and provide training in service standards. My rating: 2 out of 10. The reception service was extremely poor.

Liked: Great location and well positioned for public transort to tourist sites/ old town etc. good supermarkets/ convenience stores nearby and walking distance to 2 great food halls. Rooms are clean and tidy. Staff are friendly and helpful at all times.

Disliked: Our aircon was running poorly on night 2 and 3 of 3 night stay... we chose not to investigate (as it was not peak summer) they possibly could have done something about it? Night one was slightly better but still not super cool.

Liked: No carpet on floor - great for allergy sufferers! and v clean

I enjoyed my stay at the Golden Tulip - staff were great, room was comfortable and breakfast was wonderful. The hotel is located at intersection of 2 main streets with excellent tram availability and metro accessible with trams. Despite the traffic, there was no noise issue (good windows). There was not much of interest in the immediate area and little in the way of restaurants and the area, while apparently safe, was a bit scruffy. Small quibble - extra coffee pods pricey at ~$2.6 US each.

Liked: The breakfast was fantastic!

Disliked: The hotel is located on a noisy boulevard...

Nice room and gym is small but there’s a bench (20kg dumbbells but uselessly small kettle bells) and Matrix cable/pull-up station so you can still get a decent workout.

Liked: The hotel room was spacious with a big bathroom. The room was nice and quiet with block out curtains so the light did not shine through. We also used the complimentary gym which was great. Really good hotel! Would definitely stay there again. The staff was also very friendly.

Liked: The hotel was nicely decorated and had a good ambiance, even though the exterior does not look that impressive. The room was clean, modern and spacious enough. Location was also OK as the hotel is located near many bus and train stops. easy access to the highlights of the city from here. Also, an Uber to the old city center only costs about 10 EUR max. The staff at both reception and restaurant were very friendly and helpful and kept my luggage for the afternoon after check-out, as I had a late flight back.

Disliked: The half board formula really disappointed me. You were given a set menu with a sour rye soup as starter and a fish dish or a vegetarian dish to choose from, no dessert and only water included. It's a shame as the hotel has a nice restaurant with different menu options, having no choice in what to eat felt extremely limiting and absolutely not worth the additional price of booking half board.