Grand House 424

Liked: I liked the on sight staff they were very helpful and understanding with all of the problems I encountered with my arrival date due to their error in inputting my information correctly. The room was clean, very comfortable size for a Hostel and the bathroom was clean and nice sized for easy use.

Disliked: Issues with my arrival date; my documentation was correct however it was input in their system on the wrong arrival date so I had to text my actual contract back to Green House for review which took a little more then 30mins while my guest and I stood outside with our luggage waiting then after it was "corrected" I still was not able to gain entry using my code to the main entry (Green Door) so everytime I left an on sight staff member would have to verify my stay and give me access to enter... a huge pain in the butt to deal with everytime you leave your room to see the sights. Then Green House emailed me stating that I owed more money when my full payment had already been paid to them 16 days before my stay... I sent all of my proof of payment and confirmation of bank withdrawal and I'm still waiting to see what their "investigation into the matter" finds... although the stay was great due to all of the trouble with reservation, access and payment confusion I will NOT stay at Green House 424 again.

Liked: The pods were pretty cool. I had a light and was able to charge my phone in there. First time I ever stayed in a dorm like this. I like that the females had our own space

Disliked: Everything was good for the proce

Liked: En las habitaciones uno puede descansar

Disliked: They have very strict rules. When I arrived, I had to spend about 30 minutes at the door answering lots of questions, while someone was asking me questions or sending me forms to fill out. Since there are no staff physically present at the property, it’s very inconvenient. All of this could be avoided by simply having someone there to check your passport and take a photo of it. There was also a notice saying that if you accidentally sleep in the wrong bed, you have to pay a €50 fine. I felt stressed even before reaching the room because it’s a hostel with no staff physically on-site, yet they have these threatening rules for things that could easily happen if someone gets distracted. The plug by bed A, where I wanted to charge my phone using the USB port, was broken. Then I went to take a shower, but the shower was full of hair, and there was no hot water, and i paid 56€ (more dollars) to sleep from 10 to 5 and take a shower. It is ver expensive fpr the quality you gave.

Liked: Everything. Great customer service

When I checked in, my poor English meant I couldn’t get the door access to work, but the staff were very patient and kept explaining until I understood. The hotel’s location is excellent — less than a 5-minute walk from the station. The facilities inside are also very good, especially the public areas, which are well equipped and tidy. Staying in such a comfortable hotel at this price in Chicago was a perfect start to our American trip. The only downside might be the lack of an elevator, but that doesn’t stop me from praising this hotel.

Liked: convenient quiet

Disliked: the code was tricky and i didn’t know it the first night on the interior door the hallway

Liked: Ease of checkin, parking offered

Disliked: Room was a little bright, some blackout curtains would go a long way.

Liked: Bad

Disliked: Bad