Recent guest reviews
Published by Agoda — shown unedited
TRANVietnam • Family with young children
“Excellent service”
This was our family’s second stay here, and once again, we were impressed by the excellent service. We made a small mistake with our booking, selecting 1 guest instead of 4, but the front desk team handled it quickly and professionally while minimizing additional charges. We truly appreciated their customer-focused approach, kindness, and willingness to help. Highly recommended!
Reviewed October 29, 2026 • Junior Suite, ideal for family, 1 double bed an d 1 bunk bed • via Agoda
RyanUnited States • Solo traveler
“Beautiful hotel and lovely staff, but lacking service”
The hotel is beautiful and the staff are lovely, but the service was still a bit lacking. I chose to celebrate my birthday at Grand Mercure, but there wasn't even a single birthday wish from the hotel. Meanwhile, the next day even though my birthday had already passed another hotel provided decorations and even sang Happy Birthday to me. Staying at this hotel was okay, but I probably won't be coming back.
Reviewed October 27, 2026 • Superior Room, 1 double bed • via Agoda
UroosaSingapore • Family with young children
“Good But!!”
As vegetarians no options to eat in breakfast except bread and fruits. Highly disappointed with breakfast items.
Reviewed October 25, 2026 • Junior Suite with balcony, ideal for family, 1 double bed and 1 bunk bed • via Agoda
“Exceptional stay”
huge room and bathroom, bed is big and comfortable
Reviewed September 30, 2026 • Superior Room, 1 double bed • via Agoda
ThuyHong Kong SAR, China • Couple
“disappointed”
Iam extremely disappointed with my experience at this so-called 5-star hotel. During breakfast, sparkling wine was served. I took a quarter bottle to my table, confident I would finish it. Shockingly, a staff member came to my table and demanded the bottle back in an unfriendly and humiliating manner. Later, when I went to the wine station for another glass, the same staff member opened the bottle. I politely said thank you, but instead of any courtesy, I was met with a cold stare and the dismissive words: “close after use.” The atmosphere was unfriendly, rude, and far from the world-class hospitality one should expect from a luxury hotel. Instead of feeling welcomed, I felt insulted and uncomfortable. This is not the level of service I expect when staying in a five-star property. Truly disappointing.
Reviewed September 17, 2026 • Superior Room, 1 double bed • via Agoda
“French garden style + great location”
Great location with plenty of places to explore nearby. The staff were friendly and helpful, and the architecture was beautiful. One downside is that there is no elevator, as the villa only has two levels. However, the staff were very helpful and assisted with our luggage, so it wasn’t a major issue.
Reviewed September 11, 2026 • Superior Room, 1 double bed • via Agoda
ThanhVietnam • Family with young children
“Exceptional”
The room was clean and bright. The staff were enthusiastic and friendly. The grounds have many flowers and greenery. The breakfast buffet wasn’t as varied as some other Accor brands. The sink counter in the room was a bit small and somewhat inconvenient.
Reviewed September 03, 2026 • Superior Room, 1 double bed • via Agoda
HieuJapan • Family with young children
“Lovely romantic hotel”
Everything about this hotel is good overall, except for the breakfast restaurant. The kitchen staff do not seem to be well trained and are often unresponsive to guests’ requests. In addition, the food is arranged in an illogical and inconvenient way, requiring guests to walk back and forth from one side of the restaurant to the other just to put together a complete meal. The breakfast service and buffet layout definitely need improvement to match the otherwise good standard of the hotel.
Reviewed August 18, 2026 • Junior Suite, ideal for family, 1 double bed an d 1 bunk bed • via Agoda
