Recent guest reviews
Published by Agoda, Booking.com — shown unedited
ZicoChina • Solo traveler
“Misleading Room Photos and Terrible Customer Service”
I am extremely disappointed with Agoda. I booked a Deluxe King Room at Hamburg Marriott Hotel because the room photos prominently featured a bathtub. However, the actual room only had a shower, and I was never clearly informed that a bathtub was not guaranteed. What made this experience even worse was Agoda's extremely poor and inefficient customer service. My complaint dragged on for 20 days, during which I repeatedly contacted customer support, only to receive automated responses, broken promises, and endless requests to wait another 24–72 hours. Human agents rarely provided meaningful assistance, and I constantly had to chase updates myself. The most frustrating part was not the room itself, but Agoda's complete failure to provide timely and effective customer support. A simple complaint should never take 20 days and countless follow-ups to resolve.
Reviewed October 14, 2026 • Deluxe Room 1 King, Guest room, 1 King • via Agoda
“Very good”
Liked: location, Staff, cleanness
Disliked: the over price, the toilet (old style)
Reviewed October 06, 2026 • via Booking.com
“Excellent”
Liked: Location
Disliked: The bed
Reviewed September 13, 2026 • via Booking.com
GokaySingapore • Business traveler
“Central location hotel”
Stayed 2 nights at biz. trip. Location is good, few min.walk to Jungfernstieg and to the nearest Gansemarkt U bahn station. Check-in took long time, should be simplified. Room size and desing was good. Breakfast was good but space is small while it was crowded.
Reviewed September 08, 2026 • Deluxe Room 1 King, Guest room, 1 King • via Agoda
“My stay in Hamburg Germany”
Liked: The breakfast was excellent and there was a big variety of food and beverages to choose from. Rooms were immaculate. Great location with shops and public transportation just outside the hotel.
Disliked: Price was quite high for what you get. AC was not very cold. Hotel never mentioned a 400 euro deposit until I checked in. Not sure what the deposit was for since I have never needed it before.
Reviewed August 27, 2026 • via Booking.com
KhalilFamily with young children
“Very good”
Liked: Location
Disliked: Not updating news about the hotel
Reviewed August 26, 2026 • via Booking.com
“Very good”
Liked: Cleanness, cordial staff and above all the location.
Disliked: I was expecting little more spacious room at this price. Otherwise it was clean and staffs were very kind.
Reviewed August 24, 2026 • via Booking.com
SamirFamily with young children
“Excellent”
Liked: Location and comfort
Disliked: Rooms thermostat didn’t seem to change the temperature
Reviewed August 19, 2026 • via Booking.com