Havana Nha Trang Hotel

My stay was made exceptional by the incredible management and staff. Everyone here is remarkably friendly, courteous, and professional—no request was ever too big or small for them to handle with a smile. Special praise to Trang, Thao, Nam, The Rock, Ho Minh, and Silvian for going above and beyond to make my stay special. Their exemplary service truly stands out, and I can’t recommend this hotel highly enough!

The facilities were excellent, providing secure access to the beach and a safe environment for recreational activities. The staff demonstrated exceptional professionalism, and the overall experience was impeccable.

I booked this hotel because it’s located in the center of Nha Trang and seemed convenient for getting around. However, it turned out to be one of the biggest regrets of this trip. After my stay I kept wondering why I even booked this hotel — I was far from satisfied. First, the bedding was not comfortable, and the overall condition of the room was below expectations. The bathroom also had many inconvenient aspects, so I wasn’t happy during my entire stay. What bothered me the most was the musty carpet-dust smell in the room. When I lay down it felt like the smell was coming from the carpet, making it uncomfortable to breathe and impossible to sleep well. It was especially disappointing to feel uncomfortable at a hotel where I should have been able to rest properly during my trip. I had chosen an ocean-view room, but the view didn’t really show the sea clearly. The sea was only about half visible, so it wasn’t the ocean view I had expected. The location might be the hotel’s only advantage, but in terms of the most important things — room condition and a comfortable rest — I was very disappointed. Even if I visit Nha Trang again, I have no intention of rebooking this hotel. Don’t choose it based on location alone; check the room condition, actual view, and guest reviews carefully before booking.

We booked for a large family of 10 in a 3-bedroom and a 2-bedroom and requested via email that both rooms be on the same floor, but we were assigned to different floors. The 3-bedroom had a nice view and in particular the refrigerator was a powerful two-door household model; it also had a table and sofa, so the whole group of 10 could gather and enjoy snacks comfortably. The 2-bedroom had a poor view and the room was long and narrow, so it was less satisfactory than the 3-bedroom.

There were still 12 minutes left before checkout when a male staff member suddenly opened our room door with a master key without knocking or ringing the bell. At the time my companion and I were both undressed, and the staff didn’t close the door immediately — he kept looking into the room and apologized several times. His lingering gaze as he left caused us intense discomfort and shame. It seemed he had mistaken our room for one that had already been checked out and was trying to check the minibar, but that does not justify entering a room that is occupied without knocking. What made the situation even more serious was that later, while I was in the bathroom with the door locked, someone tried to force the door open. Fortunately it was locked and the door didn’t open, but it was a person wearing the same staff uniform. The fact that a similar incident happened twice in a short period makes me feel there are serious problems with the hotel’s room-access controls and staff training. I complained to the hotel and was offered a late checkout. But what I want is not just an extension of checkout time. I want basic procedures respected: staff must knock and wait for a response before entering, and they must properly verify room status while respecting guests’ privacy. I demand an official explanation and apology from the hotel, and I strongly urge comprehensive retraining of all staff and a complete overhaul of room-entry procedures. Putting location and facilities aside, it was extremely disappointing that our privacy wasn’t even protected in the room. I want other guests to be aware of this.

We were a family of six on our first trip to Vietnam and picked a few highly rated places when choosing accommodation, then chose Havana Nha Trang Hotel! We stayed for five days and found it comfortable and clean; the housekeeping was thorough and the staff were very friendly. The pool was nice and we'd consider returning 👍🏻 The only downside was the breakfast — I had high hopes but it wasn't very good... haha Aside from the breakfast, we were very satisfied.

It was a good hotel with all facilities and courteous staff

Everything else was fine, but there are just too many people and it's hectic. Since there are a lot of families, there are many young children and it's extremely noisy. The noise from elderly guests and kids is overwhelming... even worse than noisy Chinese guests.