Recent guest reviews
Published by Agoda, Booking.com — shown unedited
HANASouth Korea • Solo traveler
“A unique experience at the cave hotel with mom was very satisfying.”
Location, cleanliness, staff, and breakfast were all excellent. It's a 7-minute walk from the terminal, which is the gathering place for all tours and a bustling area full of delicious restaurants. The staff helped with all the luggage and made our stay comfortable while we were in the lobby. All the staff were very friendly. The room was clean and it even had a bubble bath!! I chose this place with care since I was going with my mom, and it exceeded my expectations. The balloon view from the rooftop was also very beautiful. If I go again, I will choose a higher-grade room than the standard one!
Reviewed October 05, 2026 • Standard Double or Twin Cave Room • via Agoda
“Broken jacuzzi”
We booked honeymoon suite for our honeymoon, room are huge with big bathroom. Jacuzzi is leaking from the bottom then we asked to changed our room or at least fix the jacuzzi but they said its not possible. Room are dusty and mold make us coughing while stay there. I would not come back to stay at Hera, so sorry for honest review.
Reviewed September 30, 2026 • Honeymoon Cave Suite Room • via Agoda
“Exceptional”
Liked: My wife and I had a wonderful stay while visiting the area. The hotel was very well maintained, comfortable, and everything felt clean and high quality. We loved the fact of being inside a rock The service was excellent throughout our stay. The staff was friendly, attentive, and always willing to help, which made the experience even better. The location was also a major plus—very convenient for getting around and exploring the area. Considering the quality of the hotel, the service, and the location, we felt the price offered excellent value. We would definitely stay here again and would highly recommend it to anyone looking for a comfortable, well-located hotel at a great price.
Reviewed September 28, 2026 • via Booking.com
ParvineMauritius • Couple
“Rating of hotel”
Very good well located hotel with friendly and welcoming staff.
Reviewed September 18, 2026 • Standard Double or Twin Cave Room • via Agoda
“Excellent”
Liked: Excellent customer service!
Disliked: Pillows
Reviewed September 12, 2026 • via Booking.com
“Hera Cave Suites exceeded my expectations. 10/10 Amazing stay.”
Liked: The property structure itself is beautiful. The rooftop view, the spacious room and bathroom. The variety of breakfast options. The polite and friendly staff.
Disliked: Nothing I can think of.
Reviewed September 12, 2026 • via Booking.com
TrangVietnam • Family with young children
“Perfect location, beautiful hotel design”
What I like most about Hera Cave is its location. The hotel isn't situated right in the cramped Old Town but is just a five-minute walk away, ensuring easy, level access and ample parking space. My room came with breakfast and we had to leave early on the second breakfast, still the hotel prepared breakfast boxes for us that made us feel warm and cared. For improvement: The bathroom drain in my room had an unpleasant odor. The room needs to be aired out more frequently to keep the atmosphere dry and fresh. The current room fragrance could be replaced with a more pleasant and suitable scent.
Reviewed September 07, 2026 • Family Suite • via Agoda
“Excellent Hospitality in a fabulous Cave Hotel”
Liked: Great location and amazing staff. I had a fabulous time.
Disliked: The pillows were not great. The soap/bath products were not fab but workable, and breakfast was just ok. Not having a restaurant was kind of a bummer.
Reviewed September 01, 2026 • via Booking.com