Hilton Garden Inn San Antonio Airport

Disliked: No elevator

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Disliked: Elevators weren't working! Drain in bathroom was slow

Liked: Breakfast was great, room was adequate but not the king size whirpool room I paid for....the bed was queen size. The bed was ok but I could feel the springs in the mattress. Thankfully the stairs were not that bad to climb with our baggage despte the elevator being out.

Disliked: The elevator being out.... was told the elevator had been out 5 weeks already, but was not informed that it was out until we checked in. The original king room with a whirlpool that we were given on the 2nd floor did not have a working whirlpool, so we were switched to the 3rd floor with a working whirlpool, but the bed was not a king size but a queen sized. We could not raise the blackout shade in our room to let in sunshine because it was not working, and the view of the little creek was ruined by all the trash around it.

Liked: The AC to the common areas was off. The elevators were off - 4 story walk-up!! My tv did not work the first night and I was not offered another room or a discount. The whirlpool feature in the tub did not work - the ONLY reason I book this property. The "incidentals" charge of 50$ was not returned for the second night, even though I had 2 separate reservations and was charged 2 50$ charges.

Disliked: An amazing property I used to enjoy has been run into the ground by the money grubbing new owners greed. AVOID AT ALL COSTS!! I got a rash from the non working whirlpool tub that required doctor visits and prescriptions.

Liked: clean rooms

Disliked: elevator was not working

Liked: The afternoon front desk clerk was very sweet outgoing. Loved his personality in just the few minutes we talked. Great customer service

Disliked: The elevator was not working. So we had to get out room switched

Liked: It was quiet.

Disliked: Vegan style breakfast -- not my forte, Elevator didn't work. Shower handle was broke. Had to step over an 19 inch high wall to get into the shower. Should have been a stool there to help. I almost fell.