Recent guest reviews
Published by Agoda, Booking.com — shown unedited
PaulUnited Kingdom • Couple
“Excellent stay in a very comfortable room”
My long weekend stay was excellent. The executive room was spacious and very comfortable. The breakfast was also excellent - great choice and very tasty. The hotel is very well located and very close to transport links.
Reviewed October 18, 2026 • King Room • via Agoda
TonyUnited Kingdom • Couple
“Travelling Pongo's”
First time staying in the Paddington area, as we were flying out of Heathrow the following morning and the Heathrow express is an easy way to get there. The Hilton is superbly placed for ease of travelling from the station, in fact it has direct access to station, so you never have to even go outside to get there. The bus stops directly out the front. The underground is also right there. The staff were great, the location couldn't be better and the room was superb, although it is a massive hotel and our GWR room was quite a way from the front desk, but in such an historic building, that has to be expected. We will stay again in the future and would recommend the Hilton to anyone. 5 star 🌟
Reviewed October 09, 2026 • DELUXE GWR KING ROOM • via Agoda
CarolineSingapore • Couple
“Great breakfast”
A simple hotel with superb location. Just outside of Paddington station. Room is decent. Breakfast is included which is rare in London. Great hotel to stay in for transit to outskirts or airport
Reviewed October 09, 2026 • Queen Room • via Agoda
“Its really good hotel and i recommend it location is soo good and safe area and the staff are super good.”
Liked: Soo good
Disliked: Just need more care about the smell in each floor
Reviewed October 02, 2026 • via Booking.com
“Acceptable”
Liked: Location
Disliked: Greetings, My booking was for Hilton London Paddington from 9th till 12th August 2026 inclusive. My booking was for a King Room. I checked in at the hotel, paid £717, took the key card, and went to the room. When I entered the room, I discovered that it was a queen-bed room, not a king-bed room, as booked. So, I went downstairs and talked to Mr. Retish. He said my booking was for a double deluxe room, not a king room. I showed him my booking, but he said my booking was wrong. He said my booking was for a double deluxe room, not a king room. So, I contacted Booking.com Support and they advised me to book another hotel and that they would refund me £717 and upto around £258 for booking another hotel. A Booking.com agent canceled my booking at Hilton London Paddington and promised me I would be refunded the full £717 amount. Hilton London Paddington refunded my credit card by £528. So they charged me £189 even though I didn't stay at the hotel, because I left for Hilton London Metropole and paid £970 there. Booking.com ended up refunding me the difference and added more to my wallet to compensate me for the inconvenience caused by Hilton London Paddington.
Reviewed October 01, 2026 • via Booking.com
“Exceptional”
Liked: Proximity to Heathrow Express
Disliked: Too expensive Slow lifts
Reviewed September 27, 2026 • via Booking.com
“Location”
Location was great but hotel needs an update
Reviewed September 27, 2026 • Executive Terrace Suite • via Agoda
SalbiahMalaysia • Family with teens
“GOOD HOTEL BUT NEEDS SOME IMPROVEMENT”
I've stayed at this hotel many times for its great location at Paddington Station. However, on my recent trip, water was seeping from the shower curtain and flooding the bathroom — apparently an issue for over a year. Toilet amenities were also almost zero, just one shower cap. Hope management can fix this, as the location is otherwise perfect.
Reviewed September 27, 2026 • Family Room • via Agoda