Holiday Inn Express Jamaica - JFK AirTrain - NYC By IHG

Very comfortable bed, staff are helpful. Bathroom had a bath tub and shower. Coffee machine in room was appreciated. Very quick transit to JFK on Air Train which is a five minute walk from the hotel. I will stay again.

Disliked: There no parking

Liked: The room was clean

Disliked: Very small room

Liked: Location

Disliked: Up Keep of Hotel

Liked: Clean, good location to the train station

Disliked: /

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Liked: Didn't get to experience much

Disliked: So when I first arrived my reservation had been cancelled because it was a little after midnight and somehow there was miscommunication between the 3rd party booking agent and the property. Not the hotels fault though. Eventually they agree to give me the last room they have in the hotel for my original quotes price. I paid this in full in cash amount was $xx75.00. I counted out $xx80.00 the desk clerk took it all and dropped it in his drawer and handed me the keys so I figured he didn't have fives or anyway to make my change so I didn't sweat it. Ran up to the room and dropped my bag at this point about 1am. I needed to go purchase toiletries so went looking for a 24 hour CVS or Duane Reade. By the time I found one and did everything and came back to the room it was after 4am. This is the first time anyone went into the bathroom. It was disgusting, there's was fecal splash all over the toilet, there was toilet paper wads in the bath tub and sink. The faucet was shmeared with something. It was horrendous. Hadn't been cleaned at all apparently. So I went to the front desk immediately and asked them to come to the room with me and look and they tried to brush it off til the toilet seat came up and then he even looked like he was going to vomit. So he offers to have housekeeping come and clean it immediately, when they come in at 9am, mind you it's not quite 5am yet. And if I needed to use the bathróom until then I'd hafta use the lobby toilet. He said he had no other options since the property was at capacity. At this point I demanded a refund, so after some back n forth he finally reluctantly agrees so we get our bags together and head down to the front desk to meet him and he tries to charge me for the first night. So I protest and he says to me "well did you get in the bed?" Excuse me??? What difference does it make? So then he checks the total amount on my original paperwork, the $xx75.

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