Holiday Inn Express - Times Square By IHG

Liked: The location was excellent. I liked the breakfast selection, the welcome bag, the refreshments in the lobby and it was clean. The cleaning staff even came back to clean because we were still in the room.

Disliked: Looks kinda run down but it was maintained.

Liked: I love the breakfast. We got diferents options.

Disliked: I have not complains

Disliked: We booked a room for the night at the Holiday Inn Express Times Square via Booking.com. Upon arrival, we went up to the room assigned to us on the 22nd floor. However, within an hour, we encountered a major elevator malfunction that prevented us from going down; we had to use the stairs instead. Since we were scheduled to leave at 3:00 AM for a taxi to the airport, we asked when the elevator would be fixed, as we couldn't possibly carry heavy luggage down 22 flights of stairs in the middle of the night. The hotel manager stated he had no idea when the elevator would be repaired. He said that if we wanted to leave, that was fine—he understood our position—and promised that once Booking.com contacted him, he would approve a cancellation without charge. Yet, to this day, he has failed to provide that approval, even though Booking.com has requested it. When Booking.com contacted the front desk and asked to speak with the manager, the receptionist behaved abominably—slamming down the phone and failing to provide any updates on the status of the issue. This is highly inappropriate behavior for a hotel considered to be a good one in Manhattan.

Liked: Location and free breakfast. Also the staff was friendly and accommodated our request for a refrigerator.

Disliked: Unfortunately, only one elevator was in service in a 36 floor hotel, which led to significant delays during breakfast and check-out.

Liked: Location

Disliked: Elevator

Liked: Only good about the hotel is the location.

Disliked: One of the lift/ elevator doesn’t work. You need to keep at least 20-30 mins to avail the elevator. The breakfast area is very small and is always crowded.

Hotel will bill you for a room and a tax after checkout, claiming they never received payment from third party booking agency. You will pay Agoda for room and tax, and the hotel will take your money for room and tax as well

Liked: Breakfast was decent

Disliked: The 36 storey hotel had one of two elevators out of service when we checked and the elevator had been out of service for a long period of time so there were very long waits to get to your room or leaving which is unacceptable. Some people just used the stairs. I had to go back to the front desk 5 times after getting to get key card reprogrammed when it would not open door which was even a chore with elevator not working.