Homewood Suites by Hilton University City Philadelphia

Liked: Our room was facing the eagles stadium

Disliked: Everything was fine.

This guest did not leave comments about this hotel.

Liked: I left early the establishment had bed bugs. I would like a refund. I sent email to establishment

Disliked: Bed bugs, 2 kids got stab with an object in the pool. No towels, I had to vacuum my own floor. No sir conditioner, the heat was on. I want a refund.

Liked: Breakfast and a clean room

Disliked: No drinking glasses and nothing to write with

Liked: Location

Liked: I don’t like the breakfast

Disliked: Customer service very bad … I asked for towels get it after 3 hr…. Check in took 2 hr ….

Liked: Customer service

Disliked: N/A

Liked: There's a lot of bar and restaurant options within walking distance. The dayshift staff tried to help find the packages they lost.

Disliked: Parking is $45/night, valet only. The first valet was rude as hell. The rest of the time we waited 15-30 minutes to get our car. They lost the packages I had delivered there. The elevators didn't always work so we'd either be stuck not moving or riding up 5 floors just to ride back down. The pool is so heavily chlorinated that it burned our eyes. We asked for our room to be cleaned and they didn't. We asked for towels and toilet paper (I've never run out of toilet paper at a hotel before) and were told they had to bring it to the room. They didn't and then threw attitude when I went down to the desk the next morning to get them. The room was dirty, paint coming off the ceiling, dirty floors, dirty dishes, non-working lights.