Hospes Puerta de Alcalá

Liked: Location is superb! Hotel front-office staff was friendly and helpful.

Disliked: Common areas and overall infrastructure of the hotel (elevator, shower) is not great for an 5-star hotel.

Liked: Location

Disliked: It’s a small hotel with 40 rooms only and small lobby

Liked: Una estancia excelente. La ubicación es perfecta, las habitaciones son cómodas y están impecables, y todo el personal fue increíblemente amable y atento. Sin duda volveremos en nuestra próxima visita a Madrid. Muy recomendable!

Liked: Location. People were nice

Disliked: No hot water no sauna

Liked: Excellent location, facilities, breakfast and personnel

Disliked: Closets, shower missing a place to put your shampoo

Liked: Location

Disliked: The design of the suite

Liked: Best location in town, staff is very friendly, beds are very comfortable. It’s simply an easy bet if you like good hotels. Don’t expect huge rooms, remember it’s a city hotel, you shouldn’t be spending too much time in the room!

Bottled water is just tap water. It isn't even filtered yet there's some tag saying it's "pure". Gym isn't a gym it's 3 cardio machines in a sardine can. Plus a single bench with no space to use it. Small accompanying dumbells. Hamam isn't nice at all, actually walked in sat down and left immediately. There are much better hotels. View was amazing!