Hotel Business Real 500

Liked: La ubicación es buena

Disliked: Hay que tocar el timbre para pasar

Liked: Great location. Quiet and centrally located.

Disliked: Room and bathroom are very basic but good value and clean.

Liked: Atención

Disliked: Ubicación, no limpian las habitaciones, zona muy sola, lejos del centro

Liked: la ubicación

Disliked: Las almohadas no fueron tan cómodas

Liked: All good, good location all very kind

Liked: Nice and comfortable

Disliked: Getting in and out the reception had to unlock a padlock every time

Liked: First and foremost, the bed and pillows were very comfortable. The room is very large as well with more than enough space. Unfortunately, that is the good stuff. I arrived at about 1:30 and was told check in was at 3pm. Fair enough. Until I return and later realize I very well may be the only guest. Why make me wait? Second, I specifically booked this hotel and this room for the BATHTUB. It was huge and gorgeous. But I never got to use it as there isnt enough or ANY hot water. Later, I did notice others checking in - their doors slamming at 7am jolted me right out of bed. I could handle all of that - what I absolutely hated was the front door was PADLOCKED 24 hours a day. You had to ring to get in and OUT of the hotel. This was very uncomfortable, not to mention unsafe. I literally felt bad every time I came and went. Lastly, Puebla is such a beautiful city with so many charming neighborhoods. This is not one of them. Nor is it close to Centro. I never felt unsafe but it was somewhat derelict and in comparison with others, kind of depressing. The people who run the hotel work hard and I regret not being able to give them a better review.

Disliked: Plenty of hot water.

Liked: Esperanza at the front desk was fantastic. She went out of her way to ensure we had a pleasant stay.

Disliked: Given the water shortage that many places are experiencing, I felt uncomfortable letting the water run to get hot water.