Recent guest reviews
Published by Booking.com — shown unedited
“Exceptional”
Liked: Casa San Agustín is the best hotel in Cartagena. It is hands down my partner’s and my favorite place to stay. Five stars all around. Stay here you will not regret it!!!
Reviewed September 10, 2026 • via Booking.com
“Timeless Classic”
Liked: Exceptional landmark - Greta architecture and many spaces to unwind and enjoy within the property
Disliked: I think the restaurants could be elevated to new hights / they are very good yet have the potential to become exceptional as the place / more attention and creativity is needed
Reviewed August 15, 2026 • via Booking.com
“Spectacular Hotel and Exceptional Staff”
Liked: Beautiful property and attentive staff in Cartagena Centro. The location is central to everything. The room was large, the pool inviting and the restaurant scrumptious. I would like to particularly compliment the exceptional bar staff, particularly Amanda. We needed some extra help during a medical emergency and the staff was most attentive and helpful. We’re very grateful for their assistance. The concierge also arranged any drivers and tours for us as needed. The entire stay here was wonderful.
Disliked: If I have to have a complaint, I would say there was sometimes noise from the room above us - walking heavy, moving furniture and dropping something on the floor. However overall, this was a minor issue and did not detract from our enjoyment.
Reviewed July 21, 2026 • via Booking.com
“This is one of the best hotels I’ve ever stayed in. It was perfect in every sense. The staff went above and beyond. I wi”
Liked: The property is simply amazing. Everything was perfect
Disliked: There was nothing I disliked. Everything was perfect
Reviewed July 04, 2026 • via Booking.com
“Fabulous boutique hotel in amazing location”
Liked: Beautiful period property, amazing location, luxurious rooms, extremely helpful, thoughtful, lnowledgeable staff
Disliked: Nothing, it was all fantastic
Reviewed July 04, 2026 • via Booking.com
“Elegant luxury with a traditional Cartagena feel in the middle of the Old City.”
Liked: This was our first time to Casa San Agustin and to Cartagena. We were in absolute awe of the property and the service. The hotel is centrally located but feels like you are stepping into an oasis of calm in the middle of the hustle. Top recommendation for those visiting Cartagena and want to stay in the middle of the Old City in a refined and luxury establishment. Special thanks to Yanelis who was particularly attentive and helped us book a private boat tour and arranged my husband’s birthday. Five stars all around.
Disliked: If I had to pick hard, the pool was a bit small - not really designed for serious sunbathing. But we didn’t pick the hotel for the pool; we picked it for luxury and location - both of which met (and exceeded) our standards.
Reviewed June 01, 2026 • via Booking.com
DianaFamily with young children
“Exceptional property with most amazing staff”
Liked: Property is truly amazing, very nice and authentic interior decoration, attention to details, but what made our stay truly special was the staff - extremely kind and attentive, went beyond to fulfill all our request in a timely manner, many thanks to Catherine, Dagmar and all the team! Breakfast team and F&B team also exceptional, made us feel very special! Highly recommended and would return anytime to the same hotel
Reviewed April 15, 2026 • via Booking.com
“A luxury worth paying for”
Liked: A beautiful place with excellent staff and gorgeous rooms. Food in the restaurant was amazing too
Disliked: Nothing to be honest
Reviewed March 25, 2026 • via Booking.com
