Hotel Contessa - Luxury Suites on the Riverwalk

Liked: Great staff

Disliked: Dated hotel. We had multiple issues witb no hot water or no water at all for periods of time. Hotel amenities not up to par considering price. Many other hotels in area that would be better option for price (eg Canopy, Westin, Gunter)

Liked: Na

Disliked: NO ICE on all floors

Liked: The location was perfect. Everything was easily accessible and we were not in the busy area

Disliked: Sounds petty but the elevators were very slow

Liked: Breakfast was just ok for convenience.

Disliked: It took over 10 minutes for the hot water to heat up. The thermostat didn't work even after being serviced. The TV required multiple downloads to access streaming apps.

Liked: I liked the location and the facility is clean. Rooms are very spacious.

Disliked: The shower was old and making an odd noise when you open the faucet. The water did not get hot. Definitely needs to be updated. We had a nice view of the Riverwalk but would be better if the window were clean from the outside.

Liked: I really loved this hotel, the suite was conformable, the staff, the whole hotel was beautiful

Disliked: I had a bad experience. I went to ladies restroom at bar. I realized 10 minutes after that I forgot my light sweater top hanging on the bathroom used. I felt happy kind of when I saw the maintenance lady who already cleaned the whole restroom. When I asked her, she denied seeing that top. I Got very suspicious cause the bar was empty and I was the only lady. Then I went to reception to ask for a lost and found black top, they checked, and nobody bring that top. When I jump back to the elevator, the cleaning lady was coming out and I perceived the nervous coming on her face.. I loved that top. Maybe I can purchase that cheap piece in future. but I hate the lie. I don't beleive in casualties, she entered the restoom right after me

Liked: Location was quiet and right on the river but away from the hustle and bustle. We checked in around 7pm. Young man was so courteous and really made us feel welcome. The bag check/concierge was amazing. Bar was good and service rocked.

Disliked: Some cleanliness concerns in bathroom with dirty walls by trash can and toilet. Spa front desk was condescending. Front desk in the day was lacking in good customer service. We stood at the counter with no acknowledgment for a few minutes while she typed in her computer. Would have been nice to hear..I’ll be right with you with a smile.

Liked: Location was wonderful. Staff was very attentive especially Francisco.

Disliked: Nothing but the summer heat at times.