Recent guest reviews
Published by Booking.com — shown unedited
“Excellent”
Liked: The location is perfect, close to everything and in a beautiful area. Friendly staff. Blackout curtains are ideal for resting.
Disliked: The hair dryer is permanently mounted to the lower part of the wall, and it's hard to style the hair because the cord isn't long enough.
Reviewed October 26, 2026 • via Booking.com
“A beautiful, modern oasis in the historic center”
Liked: The Hotel Criol is very centrally located, walking distance to sights in the historic center. The rooms are lovely and very comfortable, the decor is modern and beautiful with lots of light and outdoor spaces. The staff are friendly and helpful. I would definitely stay there again and I highly recommend the hotel!
Disliked: When guests congregate in the pool area, it can be a little noisy for people in the rooms nearby, but the hotel is good about closing it down by 10:00 pm.
Reviewed October 08, 2026 • via Booking.com
“Very good”
Liked: location, and room was nice.
Disliked: inflated price for cab to airport organized by front desk
Reviewed September 28, 2026 • via Booking.com
“I would live there if I could”
Liked: Everything
Disliked: It is perfect
Reviewed July 12, 2026 • via Booking.com
“We loved our stay. We would definitely stay there again.”
Liked: The hotel was modern, comfortable, and very clean. The staff was very nice and helpful. I'm not very tech savvy and the young lady at the front desk took the time to show me how to use an app to help me get around the city. She didn't have to do that but it was very much appreciated.
Disliked: The curtail was hard to pull to the wall to blackout the room. We were able to move it bt it took soetugging. I'm sure someone would've helped but we didn't feel like calling someone to our room when we were already ready for bed.
Reviewed July 03, 2026 • via Booking.com
“We loved it so much we extended our stay.”
Liked: It was a smaller hotel. We didn’t have to worry about noise or too much activity.
Disliked: There was no elevator. Make sure you request a ground room if you need it. We were ok with climbing stairs. So it wasn’t an issue at all for us.
Reviewed July 02, 2026 • via Booking.com
“I'd be happy to choose this hotel again next time I visit the area.”
Liked: The hotel is well located, with very nice architectural detail. A central courtyard with central library feature and picturesque outoor and pool area - all well presented, maintained and of high quality. A very pleasant experience staying at this property in the historic center of Queratero.
Disliked: Coffee and tea in the room would have been a bonus.
Reviewed June 21, 2026 • via Booking.com
SergioFamily with young children
“Good stay in Queretaro Downtown!”
Liked: Location is great, in the historical downtown area. Hotel structure is beautiful and comfort overall. Room was quite cool and overall comfortable.
Disliked: Bathroom was really tiny for 3 people. We stayed in the room with jacuzzi, but not too clean I confess - when I turned on the jacuzzi, a significant amount of slime came out of the jets. This was likely caused by a long period without use or by insufficient cleaning and maintenance of the system.
Reviewed June 20, 2026 • via Booking.com