Hôtel du Couvent, a Luxury Collection Hotel, Nice, France

Liked: A spot of heaven

Disliked: Nothing

Liked: Exceptional hotel on every level. Great service, facilities and ambience.

Disliked: N/A

Liked: Breakfast was fine.

Disliked: A/C was not cooling the room enough. Check- in took 45 minutes. No chance to get a taxi to the hotel, and the golf car at pick up point were not always at place. All the requests had to be done twice to get the things done ( loke bringing a luggage to the room, steamer, etc). In all applications like uber, google maps the address of the hotel ( the nearest point where the car can drop off) is stated incorrectly. This time the vacation was spoiled.

Liked: Beautiful hotel with great decor and facilities

Disliked: Food was disappointing- and very expensive.

Liked: The property is wonderful in every one of its public spaces, indoors and out. The details are looked after too. The location is perfect: a short walk from the old town yet at the same time sheltered from the noise and the chaos. The spa is very beautiful as well. And everything is very clean.

Disliked: The rooms are literally monastic. Small. No door separates the bathroom from the bed. Taking a shower means getting water everywhere: there are no hooks for towels and the height of the door makes it impossible to put down the bath mat. There's no television in the room, but somehow there is a big Bluetooth speaker (?!). To get to the pool you have to climb 4 flights of stairs. There are maybe 15 loungers for more than 60 rooms. No changing rooms. Breakfast is exasperating. In a place where a night costs 900€, very few items are included and you have little choice. You can have "fresh fruit" but not choose which (ask for berries and they'll turn serious, "Mmmh, I'll see what I can do"). You can have "pastries", with no idea on what will show up. You can have eggs, but bacon costs 12 euros (good luck with the US tourists!). Every kind of protein is charged separately – ham, sausages – along with most of what you'd expect at breakfast in a hotel far cheaper than this one. Smoking is allowed in the internal courtyard, including the breakfast tables. While you're eating you may find yourself two metres from someone chain-smoking. Ashtray provided by the staff. The staff are polite but the service is very poor. Arriving in your own car means arranging to meet the concierge in a spot where waiting even two minutes can be impossible, stuck between the tram tracks and the automatic gates of the restricted traffic zone. If he doesn't turn up, as happened to us, you'll find yourself blocking the road, and your only option is to drive through the gates and take the fine. When we told them, the concierge hesitantly said that maybe we wouldn't get it (instead of the only possible answer: "We're sorry, that's on us, let us know and we'll take care of it"). Another example of carelessness: in the evening they turn down your bed, but don't check whether there's still any water or...

Liked: Every aspect was fantastic.

Disliked: Everything was perfect

Liked: This is without doubt one of my Top 3 hotels in the South of France. Exquisite restoration of a convent. Outstanding room, amenities and F&B. Will stay again and again!

Liked: The spa area is one of a kind. Also the Studio room we had is exceptional. This was the best equipped room ever - the mini bar, the shampoo, the welcome note, - in general so many little details - so lovely. Thank you team for the warm welcome for our Honeymoon. You made us feel very special.

Disliked: -