Hotel Etnea

I think it was a hotel where you could see the historical building structure of Catania. It was wonderful! The staff was also very kind. The location was along Etnea Street, which was convenient and very easy to find.

This is a truly terrible hotel. Filthy old flooring and fixtures, rust in shower, and rude condescending staff. One employee had a permament grimace on his face as he sat in the dark at the front desk scowling all day. The air conditioner and fridge needed to be turned on manually and each time that I asked for a simple service he grunted and seemed hoplessly annoyed and irritated to have to help. There is no kettle in the room, so I asked to get hot water from a filthy looking old coffee machine in the common area and he shouted that there's "a mandatory charge of 2 euros for hot water!" "go to any bar or cafe and you pay the same!" I don't know where this miserable little man got his training but hot water is always available free to guests at 1-5 star hotels. This dump is listed as 3 stars which is a complete disgrace. I overheard another employee shouting belligerently at a different guest for questioning their policy of photographing everyone's credit card front and back at checkin. The place is seriously disgusting at every level the toilets don't even fkish paper and guess are ordered to leave all paper in a single wastebasket provided in the room for any and all garbage. Horrendously unsanitary and disgusting. Stay away. This is a review of hotel etnea 316. they often try to divert any bad reviews with confusion about their name, do not be fooled.

He uses 2 different contact numbers. He dose not answering the contact number in this website. He is the rudest person I have ever met. Because of him I just ended up in the middle of the street with my luggage, cause he did not answered my calls, never turned back to my message to inform about my arrival. I had to made last minute reservations with other hotels. And he blamed me to using website for booking.

Room doesn’t have a wifi, it’s full of the mosquitoes, guy at the front desk is rude as hell

***who probably was the manager passed some racist comments about our skin colour which for him was fun but for us it is totally unacceptable and derogating. Secondly, when he was asked about the AC remote he suggested taking a shower instead of turning on the AC. The AC remote was provided later in the evening.

Incredible staff and location but old facilities

The staff are excellent! Location is superb. The mattress is extra firm so I used my camping air mattress for added comfort. Outside traffic noise is loud until 2 or 3 AM. I slept with ear plugs.

Liked: Had a pleasant and comfortable stay throughout, Everything was fine, no reason to doubt. Marco was a kind and helpful host, Would stay again—this place deserves a toast!

Disliked: Breakfast could be better. Maybe put eggs as well