Hotel Imperial, a Luxury Collection Hotel, Vienna

The room was good. I liked bathroom, bed, dressing room. The service by staffs was not so good.

Liked: Ever since the Great Charlie Chaplin made his Famous Quote about the Hotel, for Every Single Guest this Statement hasn't changed. I can Certainly Vouch for it. From the Second you step inside through the elegant revolving door, you feel like an Emperor, and don't want to come back to your old world. Thank You So Much Thomas van Opstal for picking The Best Front Desk Team to Welcome me. I Especially wish to point out the young Virtuous Gentleman Rafael Schuster & the Chief Concierge Dieter Ludewig, who both treated me like Royalty 🙌🙏

Disliked: Going back home 😉

Liked: This is my favorite hotel in all of Europe where they treat me like a Prince and always obtain perfect seats for performances such as the opera and the not to be missed St. Charles Cathedral for a Vivaldi concert. I had missed seeing the Crown Jewels as they were closed on Tuesday. Right across the road was the museum which housed Egyptian artifacts which more than made up for missing the Crown Jewels.

Disliked: No complaints whatsoever.

Liked: Everything

Disliked: Nothing

Liked: Beautiful property and all staff were so friendly and welcoming. We would definitely stay there again.

Liked: The location is great, easy walking to main part of town.

Disliked: This hotel has a great facade, but for the rating and price point it is lacking. The room was comfortable and well appointed, but the air conditioning was noisy. Had a drink at the bar, ordered a Martini, was served a Vodka with an olive. Breakfast was part of the tariff, first day no-account put-on table just gave room No. (which is usual everywhere). Last day account put on table before even completed breakfast. When asked about account being put table, abrupt response, I know you don't need to pay just sign the slip. Had to email to have account finalized and hold on credit card rectified. Very Disappointed.

Liked: It was an outstanding hotel. Everything was perfect!

Disliked: Nothing we loved it

Liked: The Imperial Vienna Hotel exceeded all expectations. The interior is breathtaking, blending historic charm with refined luxury. From the moment I arrived, the welcome was warm and genuinely attentive. The service throughout my stay was flawless — every detail was handled with care. Staff members were professional, friendly, and always ready to help. The location is unbeatable, right in the heart of Vienna, making it easy to explore the city’s cultural highlights. A truly exceptional experience.