Hotel Mercury Inn

Liked: The restaurant buffet was delicious with many options to choose from. The service from the receptionist and the waiters in the restaurant was exceptional! Very welcoming and accommodating. You can walk to the center of QRO in a good amount of time. And there’s always constant communication from receptionists. Great experience each time

Liked: food quality and taste OK but service is low room OK if you dont expect too much but shower flooded bed was AWFUL extremely hard and rough sheet, uncomfortable central AC was extreme, either 26C without it and 18 with it. could not sleep properly Invoicing was a headache, front desk staff at check out totally unprofessional, rude and incompetent tried for 40 minutes to send me away without legal invoice with promise to "send it via whatsapp"after, blaming "their system"for not being able to handle a postal code. Rotten attitude and customer service. worse, when asked why they did not prepare on time as requested they did not answer. it is like they are the entitled customer and one is just there to annoy them. Will never stay there again and will recommend others dont either. Was told by a local it was a nicer experience ("better hotel") than the neighboring CITY EXPRESS but obviously misoginistic. was also harrassed by random strangers entering lobby into the bar. the only thing I like, is that BOOKING IS ASKING so I can warn others.

Disliked: food quality and taste OK but service is low room OK if you dont expect too much but shower flooded bed was AWFUL extremely hard and rough sheet, uncomfortable central AC was extreme, either 26C without it and 18 with it. could not sleep properly Invoicing was a headache, front desk staff at check out totally unprofessional, rude and incompetent tried for 40 minutes to send me away without legal invoice with promise to "send it via whatsapp"after, blaming "their system"for not being able to handle a postal code. Rotten attitude and customer service. worse, when asked why they did not prepare on time as requested they did not answer. it is like they are the entitled customer and one is just there to annoy them. Will never stay there again and will recommend others dont either. Was told by a local it was a nicer experience ("better hotel") than the neighboring CITY EXPRESS but obviously misoginistic. was also harrassed by random strangers entering lobby into the bar. the only thing I like, is that BOOKING IS ASKING so I can warn others.

Liked: The breakfast!

Liked: Location

Disliked: It was not clean, the shower was really dirty and with fungus in its walls.. it was a bit too discussing to get a shower there The sheets were stained also

Liked: The Hotel is very well located. Only 5 minutes to the City Centre by car. The room was very clean and the staff was polite. They solved one little request we had at the swimming pool.

Liked: Price was OK for what you get (which is not much)

Disliked: This is NOT a 5 Star hotel, 2.5 (maybe 3)

Liked: Excelent location, quality of sleep

Disliked: Infrastructure getting old, internet quality not aligned with this type of hotel Clean up staff at work either early in the morning once I got back to my room at 4 pm and it was not cleaned up If you go for breakfast after 9 am, high probability there is no more room

Relación calidad precio muy buena.