Hotel Palazzo Manfredi – Small Luxury Hotels of the World

Liked: The service and the staff were excellent. I would highly recommend this property to everyone who plans to stay in Rome

Disliked: I can’t think of anything

Liked: The location! It’s off the tourist crowds of the colluseum. Therooftop breakfast is awesome.

Liked: Every thing was great

Disliked: I didn't like that there policy Is take the full amount of your stay, out of your bank 10 days prior, Then you check out after your stay, Pay in full again from your bank account. They place a 30 day pre authorised payment Which you will not receive for 1 month. We had 2 rooms 1 night accommodation Paid $2661 AUD on 17th June,10 days prior to staying. Checked out 28th June, paid again $3223 AUD as they informed me prior payment was a pre authorised payment, It is now 7th July my funds are still on pending,called my bank they informed me that the hotel placed a 30 day pre authorised payment it cannot be returned untill the 30. Days 17th July Be careful with hotels that practice this Imagine the next hotel did it,then the next,etc.. Lucky we where coming home from our Europe trip.so out of my bank Ok have spent from funds almost $6000 AUD For 1 night 2 rooms But will receive the $2661 pre authorised payment 1 month later

Liked: Exceptional service and rooms. I stayed in the suite overlooking the coliseum and it was just beautiful. The breakfast at the terrace overlooking the coliseum is amazing, and the food they prepare is perfect. Everything is as per the standard expected. It is pricy for sure, but you get the full comfortable and luxury experience you paid for.

Disliked: Nothing.

Liked: Taken the whole amount for accommodation 10 days prior Then I had to pay again. Been over 2 weeks they still haven't returned money I paid twice and still waiting

Disliked: As above they double charge

Liked: Loved the restaurant, staff and location

Disliked: Room size was the only issue.

Liked: Excellent customer service!! Thank you to the General Manager Mr. Daniele Caltagirone & Ms Irene at the front desk for being very welcoming & making us feel very comfortable. Also thank you to the entire staff at Aroma restaurant & chef Giuseppe for the excellent food. We will come back here over and over again. And also thank you to Mr. Matteo at The court bar & the entire staff especially Paula for an amazing time. We will miss you guys.

Disliked: Nothing

Liked: Everything especially personal touch and special thanks to Irene a great addition to your excellent team… Will definitely spread the word of a superb Hotel…

Disliked: No America Channels for nighttime viewing… satellite??