Recent guest reviews
Published by Agoda, Booking.com — shown unedited
darioSwitzerland • Couple
“too expensive for no service”
too expensive for no service
Reviewed October 17, 2026 • Standard - 1 Queen Bed • via Agoda
“Elegant, easy stay”
Liked: Loved having a shuttle bus to and from Kyoto Station. The breakfast was amazing. The linens were fantastic. We loved the yukatas. We enjoyed happy hour daily. Lots of restaurants to walk to and shrines/pagodas to see nearby - we went to the dragon ceiling more than once.
Disliked: Wanted to purchase one of the yukatas (website and literature said it was an option) and not available. Language difficulties with the staff.
Reviewed October 15, 2026 • via Booking.com
“Incredible staff, and a great base for a stay in Kyoto”
Liked: The staff were incredibly helpful, friendly and professional, which really made our stay. The room was comfortable, quiet and well-equipped, and the whole place was really clean and welcoming. Breakfast was fantastic, and the location was superb.
Disliked: It was nice that there was a bar, but it got quite busy sometimes, and there wasn't much of a view or any music playing, which was a shame.
Reviewed October 14, 2026 • via Booking.com
“Thinking of everything!”
Liked: Luxury in a luxury setting. Every thing you might except and more. A delicious breakfast, generous sized rooms, terrific onsen on site, supportive staff in immaculate hotel. Kyoto requires walking and this location is no exception.
Reviewed October 12, 2026 • via Booking.com
“Nice hotel but priced too high”
Liked: The hotel is beautiful and the room is comfortable and very clean. Breakfast has Japanese and western options and the food was really good. Location is really good and very close to Yasaka pagoda.
Disliked: We’ve felt the hotel price was too high for the quality of the facilities.
Reviewed October 12, 2026 • via Booking.com
“Excellent”
Liked: Very beautiful and felt like a lovely mix of modern and classic Japanese style. Brilliant location not far from so many things.
Disliked: There were hairs in our bath that didn’t belong to us, although I do appreciate that the bath is black so not easy to spot the hairs.
Reviewed October 12, 2026 • via Booking.com
Marianna2023Solo traveler
“Very good”
Liked: The facility is new and very clean
Disliked: The location is inconvenient. It is not really in Gyon, it is very to the side and far from the train.
Reviewed October 11, 2026 • via Booking.com
“Great location and very comfortable. Definitely will visit again!”
Liked: Very modern with good hot bath a plus...
Disliked: The bar tender was not enthusiastic at all duri g my visit to the bar lounge.. Nevertheless more sake could be good
Reviewed October 11, 2026 • via Booking.com