Recent guest reviews
Published by Booking.com, Agoda — shown unedited
“Terrible customer service and unacceptable handling of complaints”
Liked: Location
Disliked: We checked in on the night of the 9th, only to discover that two of our rooms had no hot water. We reported this the following morning and were assured engineers would investigate. However, when we returned that evening, the water was still barely lukewarm. Reception then claimed that the hotel uses central heating and that they don't “normally get piping hot water” — an absolutely ridiculous explanation! The following morning, we had to physically bring a manager to our rooms to demonstrate the problem, which the manager acknowledged. Only then were we moved to different rooms, supposedly as an “upgrade.” When we requested compensation for the two nights without proper hot water, we received an extremely rude and dismissive letter claiming the engineers had found nothing wrong and that the room upgrade was sufficient. The lack of accountability, poor communication and dismissive attitude were appalling. Hot water is a basic expectation, not a luxury or something guests should have to fight for. A very disappointing experience, made significantly worse by how management handled it.
Reviewed October 14, 2026 • via Booking.com
“Excellent”
Liked: Update from 2025, mini bar items included with daily refill, good improvement.
Disliked: Only 1 foot space to walk on one side of bed
Reviewed October 14, 2026 • via Booking.com
“Good location, but a damp smell in the room that allergy sufferers should be aware of.”
Liked: The location was good, with easy access to the surrounding area. The room looked clean on arrival. And was kept clean by the staff.
Disliked: Although the room appeared clean, it had a persistent damp, musty smell, which usually points to humidity and possibly mold. If you have allergies or are sensitive to mold, I would think twice before staying here.
Reviewed October 13, 2026 • via Booking.com
BennielynFamily with young children
“Very good”
Liked: Great choices
Disliked: Rooms were very small
Reviewed October 13, 2026 • via Booking.com
“Acceptable”
Liked: I like that the location is good.
Disliked: The receptionist. I had 2nights stay leaving for 1night and coming back for another 2nights. From the beginning the receptionist was nice, he told us he will keep the same room for both stays and that we can even leave the luggages in their luggage room. The day we supposed to do the check out for the first 2 nights my wife called the reception just to make sure we can leave the luggages there, they said yes. 2hrs later we doing the check out and wanted to leave the luggages there, i think the receptionist was different. She was saying that this is very unusual to leave the luggages and is not happening. After 10min of going back and forth with the discussion she agreed. They have a designated room luggage and guess what there were another luggage from other guests. We came back the next day, picked up our luggage and cancel the other 2 nights staying with them.
Reviewed October 12, 2026 • via Booking.com
“Excellent”
Liked: Great hotel, location is a little bit out of the hustle and bustle but not far away from MRT stations.
Reviewed October 12, 2026 • via Booking.com
AlfredoPhilippines • Couple
“A Nice and Comfortable Stay”
It's a nice hotel with a beautiful view from the rooftop pool. The staff were friendly, the room was clean, and the location was great. Overall, it was a pleasant stay, and I would recommend this hotel to others.
Reviewed October 11, 2026 • Superior Queen • via Agoda
“Very good”
Liked: Restaurant is good with friendly staff. Rooftop pool was lovely.
Disliked: Room was small and strong smell of damp. No open window in the room.
Reviewed October 10, 2026 • via Booking.com
