Hotel Wenceslas Square - CZECH LEADING HOTELS - operated by Czech Inn

Liked: The room was large and comfortable. The location was amazing. It is right across from the National Museum, which we could see from our window. We could walk to the main square where the Astronomical clock is. We walked to the palace. It was a quick metro ride to the airport. There were tons of restaurants and bars around. (Mamma Mia! was super good.) The building itself is very old (1800's0 and has so much character. The rooftop bar is cool, and it is like a maze to find it.

Disliked: The fridge was quite small, leftovers did not really fit it in. The door was hard to open with the key. We struggled each time.

Liked: Balcony room was lovely

Disliked: Got an allergic reaction from the detergent used on the sheets. It was terrible

Liked: Close to the museum The staff was GREAT- so cheerful & helpful The breakfast was wonderful- lots of options Bed & pillows were comfortable Room 500 has a nice view

Disliked: Hotel desperately needs a refresh- quite outdated Getting to room on 5th & many other floors was like going through a maze Shower sooooo small Not that close to main square

Liked: Location

Disliked: Room, then we got a different one that was better. Pic they show dont look like the hotel. Cleaning staff is very loud, eatly in the morning

Disliked: The hot water is limited in the bathroom, but the hotel staff gives notice of it so you can plan ahead.

Liked: Disappointing stay – room and service concerns The location is convenient, with easy access to Wenceslas Square and the train station. However, we experienced several issues during our stay. Our room did not have air conditioning, and it was very warm, particularly at night. We requested an additional fan from the front desk twice, but unfortunately, one was never provided. When we first arrived, we raised our concern about the room. The front desk employee who checked us in later came to our room and said that we had booked a standard room but had been given a “nicer room” and that we were “lucky.” While we appreciated the room assignment, the way this was communicated, including her tone and gesture, felt dismissive and made us uncomfortable. We were simply trying to communicate a concern about the temperature and lack of air conditioning, and we would have appreciated a more understanding response. We also found the access to the 3rd floor inconvenient. The elevator does not stop on the 3rd floor, so guests must take the elevator to the 4th floor and then use the stairs to reach the 3rd floor. This was particularly inconvenient with luggage. Housekeeping was another area that could be improved. Basic toiletries, including shampoo, soap, and toothpaste, were not consistently replenished, and we had to request some items during our stay. The location is certainly convenient, but the lack of air conditioning, the unfulfilled requests for a fan, the unusual 3rd-floor access, inconsistent replenishment of toiletries, and the way our concern was handled affected our overall experience. We hope the hotel will consider these comments as areas for improvement. Based on our experience, we would choose a different hotel for our next visit to Prague.

Disliked: Disappointing stay – room and service concerns The location is convenient, with easy access to Wenceslas Square and the train station. However, we experienced several issues during our stay. Our room did not have air conditioning, and it was very warm, particularly at night. We requested an additional fan from the front desk twice, but unfortunately, one was never provided. When we first arrived, we raised our concern about the room. The front desk employee who checked us in later came to our room and said that we had booked a standard room but had been given a “nicer room” and that we were “lucky.” While we appreciated the room assignment, the way this was communicated, including her tone and gesture, felt dismissive and made us uncomfortable. We were simply trying to communicate a concern about the temperature and lack of air conditioning, and we would have appreciated a more understanding response. We also found the access to the 3rd floor inconvenient. The elevator does not stop on the 3rd floor, so guests must take the elevator to the 4th floor and then use the stairs to reach the 3rd floor. This was particularly inconvenient with luggage. Housekeeping was another area that could be improved. Basic toiletries, including shampoo, soap, and toothpaste, were not consistently replenished, and we had to request some items during our stay. The location is certainly convenient, but the lack of air conditioning, the unfulfilled requests for a fan, the unusual 3rd-floor access, inconsistent replenishment of toiletries, and the way our concern was handled affected our overall experience. We hope the hotel will consider these comments as areas for improvement. Based on our experience, we would choose a different hotel for our next visit to Prague.

Liked: Location was great. Close to everything.

Disliked: Tons of stairs that I had to carry my luggage up to.

Liked: Great location and the terrace was beautiful in the evening.

Disliked: Finding the room initially was a challenge, but went smooth after that.