Sunrise Business Hotel - Tamsui

I would strongly advise other travelers to think twice before booking this property. Our experience was absolutely terrible. Upon checking in, we immediately noticed an extremely strong, unpleasant, and unbearable smell inside the room. It was so bad that we could not imagine spending even one night there, especially with family members who have allergies and other health concerns. We did not leave because we changed our minds or found a better hotel. We left because the room condition was unacceptable and unsuitable for our family. We had no choice but to find alternative accommodation, resulting in additional expenses and unnecessary stress during what was supposed to be a relaxing family vacation. What made this experience even worse was the property's handling of our refund request. Despite explaining the situation and making it clear that we checked out shortly after arriving without using the accommodation for our intended stay, the property was unwilling to provide a full refund. Honestly, this feels like an extremely unfair business practice. How can a hotel expect customers to pay for accommodation they cannot reasonably use because of the property's own room conditions? Refusing to take responsibility while holding on to the customer's money is unacceptable. The entire experience left us feeling misled, disappointed, and taken advantage of. It honestly felt like a scam, especially given the refusal to provide a fair resolution despite the circumstances. A hotel should provide a clean, comfortable, and acceptable environment for its guests. Customers should not have to compromise their family's comfort and well-being just to avoid losing their money. **My recommendation: Be very cautious before booking this property.** Based on our experience, I would not recommend it to families or anyone expecting a comfortable and worry-free stay. I sincerely hope Agoda takes this complaint seriously and reviews the property's practices. Customers deserve better treatment, transparency, and accountability. This was supposed to be a family vacation. Instead, it became one of our most disappointing accommodation experiences.

There’s an elevator and parking, and nearby are convenience stores, a PX Mart, breakfast shops and restaurants. It’s also close to Tamkang Bridge. The room isn’t small and has the expected amenities — I’d give it 90/100. However, even though the bathroom has a wet/dry separation, water still leaks onto the sink area floor, and they didn’t provide body wash or shampoo (most hotels do). Also the faucet sprays water erratically and hasn’t been fixed. One more thing — could they add a few more hooks in the bathroom?

Nothing to add

My stay this time was very disappointing; I will not consider staying here again and I advise other travelers to take this into account. First, the photos on the hotel website/booking platforms are very different from the actual room. The room I saw—both in terms of the overall condition and cleanliness—was noticeably different from the pictures. Because the first room had problems, I reported it to the front desk and was moved to another room, but the bathtub still hadn’t been cleaned properly, and there was a lot of dust accumulated around the room, making me doubt whether housekeeping had done a proper job. What’s even more unacceptable is that I found cockroaches in the room, which raises serious concerns about hygiene. Finally, the pillow looked like it had been used for a very long time; it was almost completely flattened with no support, making it very uncomfortable to sleep on and greatly reducing the quality of the stay. Overall, the biggest issues with this stay were the mismatch between photos and reality, poor cleaning, poor hygiene, and old bedding. I hope the hotel addresses these problems and improves housekeeping and maintenance; otherwise it will be very hard for guests to accept.

I stayed in a quadruple room this time. Although the facilities are worn, considering this is probably the cheapest accommodation near Tamkang Bridge, I can accept it. One thing to note: the parking lot next to the hotel advertises a maximum daily rate of *** NTD, but it appears they reset the charge after midnight. I parked from 10:00 PM to 10:00 AM the next day and had to pay *** NTD, so if you want to save money you should park in the lot on the Tamkang Bridge side — they charge *** NTD for 12 hours.

When I arrived to stay at the hotel, the staff changed my room, saying the air conditioner in the original room was broken, and moved me to another room. In the other room there was no mini fridge to store water and the TV was also broken. The hot water took several minutes to come on.

I was a bit disappointed with my stay. I had booked a landscape room expecting a sea view, but unfortunately that wasn’t the case. The jacuzzi also wasn’t working during my stay, and there were no cups available in the room for coffee or tea. Overall, there are a few areas that could be improved to enhance the guest experience.

Arrived early to drop off luggage — the staff were friendly and humorous. When we checked in very late, a different staff member was also very helpful and assisted with any issues in the middle of the night. The facilities are quite old: the TV has YouTube but it doesn’t work, and the double room with a view looked the same as the standard room. Because we checked in so late we didn’t mention it, but when rooms are hard to find on weekends this is a decent choice.