Jetwing Kandy Gallery, A Luxury Reserve

Liked: Clean and spacious rooms and spacious washroom

Disliked: There’s no gym on property

Liked: Private, beautiful and very comfortable

Disliked: The dogs and cows running in the resort compound

Liked: The staff are quite friendly. The location along the river is beautiful and the pool is a really good size if you want to swim.

Disliked: We came from Jetwing Vil Uyana, which was incredible. Jetwing Kandy is a massive step down from Vil Uyana. It’s a very corporate hotel. Food is OK but everything is from a set menu. Selection isn’t amazing either. Often you order things and they get missed so you have to ask again. Our room was average but not anything to write home about. Toilet leaked all over the floor, which we had to report. There’s very little to do at the hotel apart from eat, sleep or swim. The location is beautiful but remote and not that close to Kandy. Honestly we were pretty disappointed with this hotel. It’s not value for money, which is a shame as we loved Vil Uyana a lot.

Liked: Amazing property - serene location, attentive staff, great food. A luxury stay. Would happily come back!

Liked: The location. Away from the hustle bustle of the main town. Very peaceful and serene. Our room on the LG level was superb. You walk out straight on to the grass. Lovely to sit out and enjoy a cup of tea in silence. Service is excellent.

Disliked: Wish they could add another restaurant either a cafe with quick bites and tea/coffee or another cuisine just for Variety. Main town is almost 30 mins away, so dinner options are limited.

Stayed at Jetwing in Kandy with my sister and loved it. The property is stunning: beautiful building, spotless, with incredible mountain views. The food was fantastic and they assign you a personal butler, which made the whole stay feel special. The staff are endearing and will even pack you lunch if you're heading out. Just know it's quite cut off from the city; you'll need a car to reach the shops or town, so it's not the spot if you want somewhere central. There's no gym, but there's a wellness center for massages, a short walk on the grounds, and bikes to explore. My one small gripe: the pool sits right outside reception. If you want peace, quiet, and gorgeous views in the mountains, this is the place. Highly recommend.

Liked: Beautiful setting and really large spacious very well equipped rooms. Spa treatment and food was lovely.

Disliked: Nothing to fault

Liked: The check in was wonderful. The drums, the singing and the sweets with the welcome drink. The lady who did the check in was professional. Special shoutout to our personal butler, Dilshara. She was there for us and took care of us very nicely. We really enjoyed the Sinhalese and Tamil New Year celebrations.

Disliked: The check out was bad. I informed the receptionist that my bank card doesn’t work with HNB card machines and the lady who did the check in told us she is going to make an offline payment. Whatever the method she used, she made a successful transaction. The reception called two gentleman from the back office and they were blatantly checking in front of me whether I used the same card to pay for the check in rather than asking from me. No matter how many times I told them it will not work in HNB machines, the gentleman was not listening. After so many attempts they were successful in making the transaction but that left a bitter not in my mind after a wonderful stay.