Kenmore Village Hotel, South Beach

Friendly and helpful staff. Comfortable room with some nice upgraded amenities including real coffee cups, crystal ice bucket, drinking glasses and wine glasses. Complimentary services screen at the pool was a nice perk. The pool area is fairly small, but additional outdoor space and seating is expansive. The elevator was out of order and appeared to be a long term issue rather than a temporary one. It was a tough climb to the 4th floor, especially with luggage.

Liked: N/A

Disliked: N/A

Liked: Location

Disliked: Staff a little moody. Hotel not very clean. Lift out of order.

Liked: Nice location, central, clean and well equipted. Stuff at the reception and cleaning are very willing to help. Also the provide towels/sunscreen/lotion for the pool at the location.

Disliked: Breakfast - the breakfast is served in the restaurant of the location but not connected to the hotel, different administration, and they let very limited options: you have 1 choice between 3 type of omelette, shakshuka or a small tortilla and the chose 1 coffe or 1 glass of orange juice as drink. That's all there is included in the breakfast, 1 choice of food and one of drinks, for the extra 20-30$ you pay. And stuff at the restaurant is not very friendly. So if I would go again, i would totally eliminate breakfast there and just go outside, there are several restaurants in the area where you can have better coffee and breakfast.

Liked: The staff and the cleanliness.

Disliked: After my stay, I was charged for a minibar consumption — a bottle of wine — which I did not make. I contacted the hotel several times by email to dispute the charge and asked them to provide evidence supporting it. Despite several emails, the hotel has not responded to my requests or provided any evidence to clarify or justify the charge. This is not about the amount, but about transparency, customer service and accountability. I would expect a hotel to properly address a customer’s concerns, especially when disputing a charge.

This hotel offers exceptional hospitality and comfort in South Beach. The outstanding service truly surpassed my expectations. While I would have appreciated a wider variety of breakfast options (the offered sections are honestly not that bad but it’s very limited, I recommend the eggs and cheese quesadillas) and a later check-out time, though I understand these are standard practices for hotels in the area. I highly recommend staying here!

Liked: The location is excellent. Literally walking distance from everything on South Beach. Our room was spacious we were upgraded to a Supreme King. Staff were professional and kind! The pool was a nice touch as well.

Disliked: The room did not have a microwave. We could not warm our food.